Customer Support Professional

2 days ago


Burgess Hill, West Sussex, United Kingdom CK Group- Science, Clinical and Technical Full time
Job Description:

A Customer Service Specialist is required to join a diagnostics company based in Burgess Hill on a 12-month contract. The successful candidate will be responsible for managing customer communications, maintaining high-quality service levels, and providing first- and second-line digital support across several platforms.

The role involves communicating with third-party suppliers, processing purchase orders, and resolving logistical queries. Additionally, the Customer Service Specialist will need to ensure all data on our systems is up-to-date and handle any customer dissatisfaction, providing appropriate solutions and alternatives.

The ideal candidate will have experience of customer relationship management systems and tools, as well as customer service experience preferably in a contact centre environment. They should also have experience working with both business-to-business and consumer-based customer service.

The estimated salary for this role is £15.00-£17.00 per hour (PAYE), depending on experience.

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