Customer Service Ambassador

3 days ago


Burgess Hill, West Sussex, United Kingdom Tesco Full time

Company Overview

Tesco is a leading retail company that prides itself on delivering exceptional customer service.

Salary: £13.15 per hour, with an additional night premium of £2.30 for hours worked between midnight and 6am, and opportunities to earn more based on location.

Job Description

We are seeking a dedicated and passionate Customer Service Ambassador to join our team at Tesco. As a key member of our store team, you will be responsible for providing excellent customer service, ensuring customers leave the store having experienced a great shopping trip.

Responsibilities:

  • Develop strong relationships with customers, understand their needs, and deliver personalized service.
  • Work collaboratively with colleagues to maintain a clean and welcoming store environment.
  • Process transactions efficiently and accurately, handling cash, card payments, and other forms of payment.
  • Handle customer complaints in a professional and empathetic manner.
  • Participate in visual merchandising and store displays to promote products and services.
  • Contribute to achieving sales targets and improving customer satisfaction.

Requirements:

  • A passion for delivering exceptional customer service and creating a positive shopping experience.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
  • A commitment to maintaining high standards of safety and security in the workplace.
  • Flexibility to work a range of shifts, including evenings, weekends, and bank holidays.

Benefits:

  • Competitive hourly rate, with opportunities to earn more based on performance.
  • Flexible working arrangements, including part-time and full-time options.
  • Access to exclusive discounts and rewards through our colleague network.
  • Opportunities for career progression and development within the company.
  • A supportive and inclusive work environment that values diversity and promotes equal opportunities.


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