Customer Service Team Lead
4 weeks ago
Are you a motivated and experienced leader looking for a new challenge? We are seeking a Customer Service Team Lead to join our team at Travail Employment Group.
As a Customer Service Team Lead, you will be responsible for coaching and developing a team of agents, providing operational support to the business, and working alongside the General Manager. You will have the opportunity to grow and develop as an individual in a growing business.
Key responsibilities include:
- Supervising and leading the team to achieve operational targets and maintain high customer service standards.
- Providing support in resolving queries, addressing technical issues, and overseeing overall quality assurance.
- Monitoring sales performance and assisting the team in improving through personalised coaching and development plans.
- Conducting regular one-to-one meetings to set objectives and manage performance.
- Participating in recruitment processes, training new team members, and addressing disciplinary matters.
- Overseeing and handling customer complaints, providing feedback to enhance business processes and products.
- Ensuring compliance with company policies and regulatory guidelines.
We are looking for someone with experience in managing, coaching, and developing a sales and/or customer service team, ideally within an insurance or FCA regulated environment. You will thrive on getting the best out of your team, but also with a focus on continuous development of yourself and the business operations.
This role would suit someone with experience working as a Team Leader or Supervisor in a call centre environment, but who maybe wants to move out of the "corporate" world into a smaller business. A love of animals is a must.
We offer a small, friendly working environment and real opportunity to grow and develop within your role and within the business.
Up to £40,000 depending on experience.
Monday to Friday 9am - 5:30pm.
25 days holiday + bank holidays.
Pension.
Progression Opportunity.
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