Service Operations Coordinator

16 hours ago


Burgess Hill, West Sussex, United Kingdom CK Group- Science, Clinical and Technical Full time
About the Role: CK Group- Science, Clinical and Technical is recruiting for a Customer Service Specialist to join their diagnostics site in Burgess Hill on a contract basis for 12 months. This role comes with a competitive hourly rate of £15.00ph - £17.00ph PAYE.

The successful candidate will be responsible for managing customer communications and providing support to customers.

  • First- and second-line digital support across several platforms.
  • Communication with Third-party suppliers to process purchase orders or resolve logistical queries.
  • Collaboration with internal teams to ensure smooth operation.
  • Data management and evaluation.
  • Process adherence.

A strong background in customer service and experience with Customer Relationship Management systems are essential requirements for this role. Additionally, a proven track record of handling customer complaints and resolving issues efficiently is highly desirable.

The estimated annual salary for this role is around £36,000 - £42,000, based on a 12-month contract and the provided hourly rate.



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