Transportation Operations Coordinator

4 days ago


Burgess Hill, West Sussex, United Kingdom EMED Group Full time
Job Title: Transportation Operations Coordinator

Salary: £48 per hour

About the Role:
At EMED Group, we are committed to providing patient transportation and care services that improve the health and wellbeing of our local communities. We are seeking a skilled Transportation Operations Coordinator to join our team.

Responsibilities:
- Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractors, taxis, and volunteers are informed where applicable.
- Receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.
- Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
- Deal promptly, professionally, and efficiently with all telephone calls received taking appropriate action on own initiative where required.

Requirements:
- Ability to work effectively as part of a team to achieve contractual targets and provide excellent patient care.
- Strong communication and problem-solving skills, with the ability to work under pressure and prioritize tasks effectively.

Benefits:
- Competitive hourly rate of £48 per hour.
- Opportunities for career development and progression within the company.
- A positive and supportive working environment.

About Us:
EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 3000 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing of people across our local communities.

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