IT Service Desk Team Member

2 weeks ago


Ballynahinch, United Kingdom Gen Tech Recruitment Full time
Key Responsibilities
The successful candidate will be responsible for delivering exceptional customer service as a member of our IT Service Desk Team. Key responsibilities include logging, troubleshooting, and resolving incidents, as well as initiating corrective action when necessary. Proficiency in Microsoft applications and a high level of customer service experience are essential requirements. This role requires the ability to prioritize workload and have access to a car for client visits. The working hours for this position are 38.75 hours per week, Monday to Friday from 8:45am to 5:30pm, and Saturday from 9:00am to 1:00pm on a rota basis. The annual salary for this role is £23,500.

What We Offer
In return for your hard work and dedication, we offer a competitive salary, comprehensive training, and a range of employee benefits. These include a £500 attendance bonus per year, £500 Christmas bonus per year, fully funded Further Education Incentive Scheme, long service awards, and 28 days sick pay in a rolling 12-month period. Additionally, the company offers pension, healthcare, uniform, and complimentary lunch/tea breaks.

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