IT Service Desk Professional

4 weeks ago


Ballynahinch, United Kingdom Gen Tech Recruitment Full time
We are currently seeking a highly skilled IT Service Desk Technician to join our team at Gen Tech Recruitment. This role involves providing first-line IT technical support to customers, ensuring that their issues are resolved quickly and efficiently. The successful candidate will have a strong background in customer service, with excellent communication and problem-solving skills. Proficiency in Microsoft Office applications is also essential, as well as the ability to work independently and as part of a team. Additional responsibilities include maintaining accurate records of customer interactions, identifying areas for improvement, and contributing to the overall success of the IT Service Desk Team. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we would love to hear from you

This is a permanent, full-time position with a salary of £23,500 per annum. Benefits include a range of perks and incentives, including:
  • £500 attendance bonus per year
  • £500 Christmas bonus per year
  • Fully funded Further Education Incentive Scheme all job-related courses including books and first exam fee paid for by the company
  • All job-related qualifications obtained result in £250 award for each qualification
  • 6 weeks holiday (20 days + 10 stats)
  • Long service awards of 1 additional day per year, each year for 5 years (after 3 years service)
  • 28 days sick pay in a rolling 12-month period
  • Pension 5% employee & 3% employer
  • Health Care Uniform Company provide biscuits, crisps, soft drinks, tea, coffee etc for Lunch/Tea breaks


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