Technical Support Specialist

2 weeks ago


Ballynahinch, United Kingdom Gen Tech Recruitment Full time
Job Summary

We are seeking a highly skilled IT Service Desk Technician to join our team at Gen Tech Recruitment. As a member of our IT Service Desk Team, you will be responsible for providing operational first-line IT technical support to customers by logging, troubleshooting, and resolving incidents at the first point of contact when possible or passing incidents to an appropriate team member.

The ideal candidate will have a high level of customer service experience, computer knowledge, and ideally experience working in an IT Helpdesk environment although training will be provided. Proficient in Microsoft applications at an intermediate level, educated to GCSE level/equivalent @ Grade C or above, and able to prioritise workload to maintain a timely flow of customer requirements. Access to a car is essential due to client location.

This full-time position comes with a competitive salary of £23,500 per annum, including benefits such as:
  • £500 attendance bonus per year
  • £500 Christmas bonus per year
  • Fully funded Further Education Incentive Scheme all job-related courses including books and first exam fee paid for by the company
  • All job-related qualifications obtained result in £250 award for each qualification
  • 6 weeks holiday (20 days + 10 stats)
  • Long service awards of 1 additional day per year, each year for 5 years (after 3 years service)
  • 28 days sick pay in a rolling 12-month period
  • Pension 5% employee & 3% employer
  • Health Care Uniform Company provide biscuits, crisps, soft drinks, tea, coffee etc for Lunch/Tea breaks


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