Customer Service and Technical Support
4 weeks ago
We are seeking an experienced IT Service Desk Technician to join our team at Gen Tech Recruitment. This is a permanent, full-time position with a salary of £23,500 per annum. As a member of our IT Service Desk Team, you will be responsible for providing first-line IT technical support to customers by logging, troubleshooting, and resolving incidents at the first point of contact when possible or passing incidents to an appropriate team member.
Key Responsibilities:
- Provide first-line IT technical support to customers
- Maintain accurate records of customer interactions
- Identify areas for improvement and contribute to the overall success of the IT Service Desk Team
- Work independently and as part of a team
Benefits
This role comes with a range of benefits, including:
- £500 attendance bonus per year
- £500 Christmas bonus per year
- Fully funded Further Education Incentive Scheme all job-related courses including books and first exam fee paid for by the company
- All job-related qualifications obtained result in £250 award for each qualification
- 6 weeks holiday (20 days + 10 stats)
- Long service awards of 1 additional day per year, each year for 5 years (after 3 years service)
- 28 days sick pay in a rolling 12-month period
- Pension 5% employee & 3% employer
- Health Care Uniform Company provide biscuits, crisps, soft drinks, tea, coffee etc for Lunch/Tea breaks
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