IT Service Desk Professional
1 week ago
We are seeking a highly motivated and experienced IT Service Desk Professional to join our team in Saintfield. As a member of the IT Service Desk Team, you will be responsible for providing operational first line IT technical support to customers, logging, troubleshooting, and resolving incidents at the first point of contact when possible.
About the RoleThis is a F/T Permanent role that requires a high level of customer service experience and proficiency in Microsoft applications. The successful candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.
Key Responsibilities:- Provide operational first line IT technical support to customers
- Log, troubleshoot, and resolve incidents at the first point of contact
- Initiate and/or implement corrective action as needed
The estimated salary for this position is £23,500 per annum, with additional benefits including a £500 attendance bonus and £500 Christmas bonus. The company also offers fully funded Further Education Incentive Scheme and 28 days sick pay in a rolling 12-month period.
RequirementsTo be successful in this role, you will require:
Essential Criteria:- A high level of customer service experience
- Proficiency in Microsoft applications at an intermediate level
- Educated to GCSE level/equivalent @ Grade C or above
- Ability to prioritise workload to maintain a timely flow of customer requirements
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