Help Desk Technician Lead

2 weeks ago


Ballynahinch, United Kingdom Gen Tech Recruitment Full time

Gen Tech Recruitment is seeking an experienced IT Service Desk Technician to join their team. As an IT Service Desk Technician, you will be responsible for providing operational first line technical support to customers by logging, troubleshooting, and resolving incidents at the first point of contact whenever possible or passing incidents to an appropriate team member.

The ideal candidate will have excellent problem-solving skills, be able to work independently, and have a strong understanding of computer systems and applications. They will also be able to maintain a timely flow of customer requirements, prioritize workload effectively, and work collaboratively with other team members to resolve complex issues.

The salary for this role is around £25,000 per year, which includes a competitive basic salary, attendance bonus, and Christmas bonus. Other benefits include access to training and development opportunities, including the Further Education Incentive Scheme, and long service awards.

Candidates should have a high level of customer service experience and be proficient in Microsoft applications at an intermediate level. A degree in Computer Science or related field is not necessary but desirable. This is a great opportunity to develop your career in IT and join a dynamic team at Gen Tech Recruitment.



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