Client Care Specialist

2 weeks ago

Handforth, Cheshire East, United Kingdom Vets for Pets Full time
About Us

Vets for Pets is a dynamic and growing veterinary practice with a team of 50+ colleagues working across three busy practices in Ayrshire. We pride ourselves on building strong relationships with our clients and their pets, and we're looking for a talented Client Care Advisor to join our team.

Job Summary

We're seeking a highly motivated and customer-focused Client Care Advisor to provide exceptional service to our clients and their pets. As a key member of our team, you'll be responsible for greeting clients, providing support and guidance, and ensuring a smooth and efficient experience for all visitors to our practices.

Key Responsibilities
  • Provide a warm and welcoming experience for clients and their pets
  • Manage client interactions, including payments and future bookings
  • Coordinate the smooth running of daily routines using our online booking system
  • Work effectively in a fast-paced environment and adapt to changing situations
  • Build strong relationships with clients, their pets, and the practice team
Requirements
  • Full UK driving licence
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and as part of a team
  • Computer literacy and experience with online booking systems
  • Passion for delivering exceptional customer service
What We Offer
  • Pension scheme
  • Company benefits scheme, including 20% off in Pets at Home and the Vet Group
  • Opportunity to progress into senior positions
  • Birthday off
  • New pet day off
  • Pet bereavement time off
  • Enhanced maternity pay
  • Private health care
  • In-house career development opportunities
  • Holiday allowance
Our Values

We're committed to reflecting the diversity of the communities we serve and creating an inclusive environment where everyone can thrive. We value and respect difference in all its forms and encourage our colleagues to be themselves.

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