Client Care Specialist

6 days ago

Handforth, Cheshire East, United Kingdom Vets for Pets Full time

About Us:

Vets for Pets is a dynamic and growing veterinary practice with a team of 50+ colleagues working across three busy practices in Ayrshire. We pride ourselves on our friendly and welcoming atmosphere, where every team member is valued and respected.

Job Summary:

We are seeking a highly motivated and enthusiastic Client Care Specialist to join our team. As a key member of our practice, you will provide exceptional service to our clients and their pets, ensuring a seamless and enjoyable experience for all.

Key Responsibilities:

  • Provide a warm and welcoming experience for clients and their pets, ensuring their needs are met and exceeded.
  • Build strong relationships with clients, their pets, and the practice team, providing guidance and support as needed.
  • Manage client interactions, including greeting, checking in, and checking out, ensuring a smooth and efficient process.
  • Coordinate the day-to-day routines of the practice, utilizing our online booking system to ensure seamless operations.
  • Work collaboratively with the clinical team to provide exceptional care and service to clients and their pets.
  • Adapt to changing situations and priorities, demonstrating flexibility and a positive attitude.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring the highest level of service and care.

Requirements:

  • Full UK driving license, as you will be required to travel between our three practices in Ayr, Irvine, and Kilmarnock.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and the wider community.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work well under pressure, remaining calm and composed in fast-paced environments.
  • Passion for delivering exceptional service and care, with a focus on meeting and exceeding client expectations.

Benefits:

  • Pension scheme
  • Company benefits scheme, including 20% off in Pets at Home and the Vet Group
  • Opportunity for career progression and professional development
  • Birthday off
  • New pet day off
  • Pet bereavement time off
  • Enhanced maternity pay
  • Private healthcare
  • In-house career development opportunities
  • Holiday allowance

Our Values:

We value and respect difference in all its forms, and strive to reflect the diversity of the communities we serve. We encourage our team members to be themselves, and to bring their unique perspectives and experiences to our practice.

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