Client Care Specialist

6 days ago

Handforth, Cheshire East, United Kingdom Vets for Pets Full time

About the Role

We are seeking a highly skilled and compassionate Client Care Specialist to join our team at Vets for Pets. As a key member of our practice, you will play a vital role in providing exceptional service to our clients and their pets.

Key Responsibilities

  • Provide a warm and welcoming experience for clients and their pets, ensuring their needs are met and exceeded.
  • Act as a liaison between clients and our clinical team, providing guidance and support to ensure seamless communication.
  • Manage client interactions with professionalism and empathy, handling sensitive situations with care and discretion.
  • Utilize our online booking system to coordinate daily routines and ensure efficient practice operations.
  • Develop strong relationships with clients, their pets, and our practice team, fostering a positive and supportive environment.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Proficiency in using our online booking system and other practice software.
  • Passion for delivering exceptional customer service and a love for animals.

What We Offer

  • A competitive salary and benefits package, including a 20% discount on services at Vets for Pets and our partner businesses.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A supportive and inclusive work environment, valuing diversity and promoting a culture of respect and empathy.

About Us

Vets for Pets is a leading veterinary practice dedicated to providing high-quality care to our furry friends. We are committed to creating a welcoming and inclusive environment for all, and we believe that every colleague can make a unique contribution to our team.

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