Sales and Customer Service Representative

4 weeks ago

Brentford, Greater London, United Kingdom Lampton Leisure Full time
About the Role:

As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention and ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers while ensuring our retention team is always delivering excellent customer service.

Key Responsibilities:
  • Make outbound telephone calls with the aim to retain customers.
  • Handle customer calls in an efficient and effective manner, giving great customer service over telephone, email, live chat, and in person.
  • To achieve and exceed customer retention targets and KPIs.
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
  • Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
  • Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
  • Respond to customer queries on all platforms including social media, website, and customer feedback.

About You:

To be successful in this role, you will have excellent and proven sales experience, with experience achieving sales-based targets. You will have the ability to build strong relationships and influence and motivate other team members. Good computer skills with experience of using a CRM/Booking software would be ideal.

What We Offer:

Lampton Leisure offers a range of benefits, including free parking at all leisure centre sites, 22 days holiday allowance plus bank holidays, free GOLD gym membership, Lampton Rewards - discounts and offers from top brands and services, EE rewards - 20% off phone, sim, and mobile broadband, enhanced maternity and paternity leave, pension scheme, refer a friend scheme offering up £250 for each new employee referred, staff wellbeing services, including access to online GP, occupational health, and EAP, flu jabs, eye care vouchers, and support towards glasses, cycle to work scheme, and electric car salary sacrifice scheme.

About Lampton Leisure:

Lampton Leisure is a leading provider of leisure services in the London Borough of Hounslow. We operate six leisure and sports centres, offering a range of facilities including state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, and a running track. Our mission is to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the centre's facilities.

About Lampton Group:

Lampton Group is a social enterprise that delivers social value services on a local level and fosters an entrepreneurial spirit and promotes growth. We have a social heart with a commercial head and deliver outstanding services across the Borough of Hounslow. Our CORE values are Customer First, One Team, Respectful, and Energised. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.

  • Customer Service Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom Upgrade Recruitment Ltd Full time

    A leading business services firm in West London is seeking an Inbound Customer Service Administrator to support a close-knit team in driving business growth.This role offers a competitive salary of £24,000 plus an excellent commission structure, providing opportunities for up to £28,000 per year.The office location offers easy access to shops, great pubs,...

  • Customer Service Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom Upgrade Recruitment Ltd Full time

    A leading business services firm based in West London is seeking an Inbound Customer Service Administrator to support a close-knit team in driving business growth.This is an exciting opportunity to join a thriving company with a competitive salary of £24,000 plus an excellent commission structure offering up to £28,000 per year.The offices are located in a...

  • Sales Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom GSK Full time

    Job DescriptionWe are seeking a highly skilled Sales Representative to join our team in the Mid Yorkshire region. As a Sales Representative, you will be responsible for building and maintaining relationships with customers, identifying sales opportunities, and driving business growth.Key Responsibilities:Develop and execute sales strategies to achieve...

  • Sales Representative

    3 weeks ago

    Brentford, Greater London, United Kingdom GSK Full time

    Job DescriptionWe are seeking a highly skilled Sales Representative to join our team at GSK. As a Sales Representative, you will be responsible for managing a defined group of customers and driving sales growth within the local health economy.Key Responsibilities:Customer Management: Develop and maintain strong relationships with customers, understanding...

  • Sales Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom GSK Full time

    Job DescriptionAbout the RoleWe are seeking a highly motivated and experienced Sales Representative to join our team in the Mid Yorkshire region. As a Sales Representative, you will be responsible for building and maintaining relationships with customers, identifying new business opportunities, and driving sales growth within the region.Key...

  • Sales Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom GSK Full time

    Job DescriptionWe are seeking a highly motivated Sales Representative to join our team in the Mid Yorkshire region. As a Sales Representative, you will be responsible for building and maintaining relationships with customers, identifying new business opportunities, and driving sales growth within the region.Key Responsibilities:Develop and execute sales...

  • Sales Representative Respiratory Specialist

    1 month ago

    Brentford, Greater London, United Kingdom GSK Full time

    Job Title: Sales Representative RespiratoryWe are seeking a highly motivated and results-driven Sales Representative Respiratory to join our team at GSK. As a Sales Representative Respiratory, you will be responsible for building and maintaining strong relationships with healthcare professionals and key decision-makers in the respiratory therapy area.Key...

  • Sales Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom GSK Full time

    Job DescriptionWe are seeking a highly motivated Sales Representative to join our team in the Mid Yorkshire region. As a Sales Representative, you will be responsible for building and maintaining relationships with customers in the primary care sector, with the potential to work across secondary care where required.Key Responsibilities:Develop and execute...

  • Client Services Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom Source 4 Full time

    Job Title: Client Services RepresentativeJob Summary:We are seeking a highly motivated Client Services Representative to join our dynamic team at Source 4. As a key member of our client services team, you will be responsible for delivering exceptional customer service and providing tailored solutions to our business-to-business customers.Key...

  • Customer Service Representative

    3 weeks ago

    Brentford, Greater London, United Kingdom Citygate Automotive Full time

    Customer Experience Advisor RoleWe are seeking a Customer Experience Advisor to provide exceptional customer service over the telephone, ensuring that all customers and visitors are greeted in a friendly and welcoming manner.The successful candidate will have excellent communication skills, a good telephone manner, and the ability to multitask.Key...

  • Sales Development Representative

    2 weeks ago

    Brentford, Greater London, United Kingdom Stericycle Full time

    About Us:Stericycle, a leading U.S. business-to-business services company and compliance-based solutions provider, protects people and brands, promotes health and well-being, and safeguards the environment. With over 30 years of experience, we have grown from a small start-up in medical waste management to a leader across increasingly complex and highly...

  • Sales Representative Shred-it

    3 weeks ago

    Brentford, Greater London, United Kingdom Stericycle Full time

    Sales Executive Shred-it Job DescriptionWe are seeking a highly motivated and driven Sales Executive to join our team at Stericycle. As a Sales Executive, you will be responsible for identifying and executing new business opportunities in your defined territory, promoting and selling the Shred-it service to new and lapsed prospects, and working closely with...

  • Sales Associate

    4 weeks ago

    Brentford, Greater London, United Kingdom TJX Companies, Inc. Full time

    At TJX Europe, we're looking for a talented Sales Associate to join our team. As a Sales Associate, you'll be the face of our brand, providing exceptional customer service and creating a treasure hunt experience for our customers.About the RoleYou'll be working in a fast-paced environment, helping customers find the perfect products and creating a memorable...

  • Sales and Business Development Representative

    2 weeks ago

    Brentford, Greater London, United Kingdom Stericycle Full time

    Sales Executive Job DescriptionStericycle, a leading provider of compliance-based solutions, is seeking a highly motivated Sales Executive to drive revenue growth and expand our customer base. Key Responsibilities:Identify and execute new business opportunities in assigned territories.Promote and sell Shred-it services to new and lapsed customers.Liaise with...

  • High-Performing Sales Representative

    2 days ago

    Brentford, Greater London, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly skilled and motivated Sales Executive to join our team at Mercedes-Benz of West London. As a New Car Sales Executive, you will play a crucial role in communicating with customers to understand their needs and providing exceptional service throughout their car-buying journey.Key ResponsibilitiesBuild strong relationships...

  • Mercedes-Benz Sales Representative

    4 weeks ago

    Brentford, Greater London, United Kingdom Sytner Group Full time

    About the RoleMercedes-Benz of West London is seeking a skilled Sales Executive to join their team. As a Sales Executive, you will be responsible for communicating with customers to understand their needs and provide them with exceptional service.About YouTo be successful in this role, you will need to have excellent interpersonal skills and a passion for...

  • Sales Growth Specialist

    2 weeks ago

    Brentford, Greater London, United Kingdom GSK Full time

    We are seeking a Sales Growth Specialist to join our team at GSK. This role will involve working with a defined group of customers in primary care, with the potential to expand to secondary care as needed. The ideal candidate will be a sales representative demonstrating passion and drive, with a basic understanding of account management principles and...

  • Italian Food Service Sales Manager

    4 weeks ago

    Brentford, Greater London, United Kingdom Italicatessen Ltd Full time

    At Italicatessen Ltd., we are seeking a skilled Sales Manager to drive business growth and lead our food service sales team. The ideal candidate will have a strong understanding of the premium food service sector and a proven track record of success in a similar role.Key Responsibilities:Develop and implement sales strategies to achieve business growth and...

  • Sales Consultant

    4 weeks ago

    Brentford, Greater London, United Kingdom Lampton Leisure Full time

    About the RoleAs a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention and ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers while ensuring our retention team is always delivering excellent customer service.Key...

  • Customer Service Representative

    1 week ago

    Brentford, UK, West London, United Kingdom Northreach Full time

    Job Title: Customer Service AgentLocation: Brentford, LondonIndustry: Financial ServicesEmployment Type: Full-Time, Immediate Start RequiredNorthreach are urgently looking for Customer Service Agents to join our client’s growing team in Brentford. This is an ideal role for someone with excellent communication skills, a customer-focused mindset, and the...