Client Services Representative

4 weeks ago


Brentford, Greater London, United Kingdom Source 4 Full time

Job Title: Client Services Representative

Job Summary:

We are seeking a highly motivated Client Services Representative to join our dynamic team at Source 4. As a key member of our client services team, you will be responsible for delivering exceptional customer service and providing tailored solutions to our business-to-business customers.

Key Responsibilities:

  • Client Billing and Usage Review: Accurately review client monthly bills and usage within billing systems.
  • Monthly Reporting and Data Analysis: Generate and analyse monthly reports from the billing system, identifying trends, discrepancies, and areas for cost improvement.
  • Account Reconciliations: Conduct regular account reconciliations to maintain accurate transaction records.
  • Billing Alerts Management: Set up and monitor billing alerts to ensure timely communication with clients.

Requirements:

  • Strong Excel skills, particularly with VLOOKUP.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.

About Us:

Source 4 is a well-established and rapidly growing organisation with ambitious expansion plans. We are committed to delivering exceptional customer service and providing innovative solutions to our clients.



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