Service Delivery Manager

4 weeks ago


Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

About the Role

We are seeking a highly skilled Service Delivery Manager to join our team at Otis. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients across the London area.

Key Responsibilities

  • Work closely with clients to understand their needs and provide tailored solutions to meet their requirements.
  • Manage a team of field-based engineers, providing coaching, mentoring, and guidance to ensure they have the skills and knowledge needed to deliver high-quality service.
  • Partner with clients to resolve technical issues and minimize downtime, ensuring that our lifts and escalators are running smoothly and efficiently.
  • Develop and implement solutions to address breakdowns and other issues, working closely with engineers to find creative solutions that meet customer needs.
  • Attend client meetings to discuss service level agreements and ensure that we are delivering exceptional customer service.

What We Offer

As a Service Delivery Manager at Otis, you will have the opportunity to work in a dynamic and innovative environment, where you will be challenged to think creatively and develop solutions to complex problems. You will be part of a diverse and caring community, where your contributions and skills will be valued and recognized.

Requirements

  • Experience in the lift industry or a related sector, such as construction or facilities management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Management experience, with the ability to delegate tasks and provide coaching and mentoring to team members.
  • Good IT knowledge, with the ability to work with a range of Microsoft-based systems.

About Otis

At Otis, we are proud to be a global industry leader, with a resilient business model and a commitment to innovation and excellence. We are a diverse and caring community, where your contributions and skills will be valued and recognized. We offer opportunities for personal and professional development, and a range of benefits and rewards to support your career and well-being.



  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    **Job Description:**As a Repairs Administrator, you will be responsible for managing repairs requests, quote and cost verification, communication, documentation, triage and prioritisation, and issue resolution.You will work closely with residents and internal teams to ensure that repairs are completed efficiently and to a high standard.This is an excellent...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    About the Role:We are seeking a skilled Service Delivery Manager to join our team at Otis. As a key member of our organization, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Partner with clients to provide technical solutions to unit issues, minimizing downtime and...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    Job Summary:We are seeking a highly skilled Residential Service Delivery Manager to join our team at Otis. This role involves working closely with clients across the London area, providing technical solutions to unit issues, and ensuring that lifts and escalator downtime is kept to a minimum.About Otis:Otis is the world's leading elevator and escalator...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    About the RoleAs a Service Delivery Manager at Otis, you will be responsible for leading a team of field-based engineers to deliver exceptional service to our clients across the London area. Your primary goal will be to ensure that our elevators and escalators are running smoothly, and our customers are satisfied with the service they receive.Key...


  • Brentford, Greater London, United Kingdom Stericycle Full time

    Title: Service Delivery Specialist - Shred-itRequisition ID: 35395Job Function: Field Services OperationsCareer Area: DriversPosting Location: London WestAbout Us:Stericycle, a U.S. based business-to-business services company, is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    Role SummaryWe are seeking a highly skilled Residential Service Delivery Expert to join our team in London. As a key member of our service delivery team, you will be responsible for ensuring the highest level of customer satisfaction by delivering exceptional service and support to our clients.


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Job Title: Repairs AdministratorSalary: £15.67Location: LondonContract: 2-month term for sickness coverWorking Hours: Monday - Friday, 9 am - 5 pmWe are seeking a proactive Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents. You will work on-site at our offices, ensuring a high...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    Exciting Opportunity at OtisWe are seeking a highly skilled and experienced Residential Service Delivery Manager to join our team in London.About the RoleThis is a fantastic opportunity for a seasoned professional with experience in managing field-based engineers, providing technical solutions to clients, and ensuring excellent customer service. As a key...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    About the RoleWe are seeking a highly skilled and experienced Elevator Service Delivery Specialist to join our team at Otis. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients in the London area.Key ResponsibilitiesWork closely with clients to understand their needs and provide tailored...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    About the RoleWe are seeking a highly skilled Residential Service Manager to join our team at Otis. As a key member of our service delivery team, you will be responsible for providing exceptional service to our clients in the London area.Key ResponsibilitiesWork closely with clients to understand their needs and provide tailored solutions.Manage a team of...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    Company Overview:Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide.We are a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    Job Description:We are seeking a highly motivated Residential Service Delivery Manager to join our team at Otis. As a key member of our team, you will be responsible for managing a team of field-based engineers, working closely with clients across the London area, and providing technical solutions to unit issues.About Otis:Otis is a global industry leader...


  • Brentford, Greater London, United Kingdom Driver Express Full time

    About Driver ExpressWe are seeking reliable and hard-working Delivery Drivers to join our logistics service provider. As a member of our team, you will have the opportunity to work independently and be part of a motivated and diverse group of individuals.Our drivers play a crucial role in ensuring that packages are delivered safely and efficiently to our...

  • Repairs Coordinator

    3 days ago


    Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    **Job Title:** Repairs Administrator**Salary Range:** £15.67 per hour (approximate annual salary: £32,300)We are seeking a proactive and detail-oriented individual to join our team as a Repairs Administrator at Service Care Solutions Ltd.The successful candidate will work on-site at our offices, ensuring a high standard of service delivery by coordinating...


  • Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

    **About the Role:**We're seeking a skilled Repairs Administrator to assist with the completion and smooth progression of day-to-day responsive repairs for our residents.As a Repairs Administrator, you will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.This is an...


  • Brentford, Greater London, United Kingdom Driver Express Full time

    Company OverviewDriver Express is a leading logistics service provider dedicated to delivering exceptional customer service. We are committed to providing a safe and efficient delivery experience for our customers.We are seeking a skilled and experienced Delivery Driver to join our team. As a key member of our logistics operations, you will be responsible...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    Residential Service Manager RoleWe are seeking a highly skilled Residential Service Manager to join our team at Otis. As a key member of our staff, you will be responsible for leading our residential service team and ensuring the highest level of customer satisfaction.Key Responsibilities:Lead and manage a team of field-based engineers to deliver exceptional...


  • Brentford, Greater London, United Kingdom Sytner Group Full time

    A highly skilled and motivated individual is required to join our award-winning Sytner Mercedes-Benz Corporate Operations Team based in Bristol. The ideal candidate will have excellent customer service skills, be able to build and maintain strong working relationships with our customers and possess strong communication and administrative skills, along with a...


  • Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

    About Us:Otis is a global industry leader with a resilient business model. We put people – passengers, customers, and colleagues – at the center of everything we do, guided by our Three Absolutes: prioritizing Safety, Ethics, Quality in all that we do.Role Overview:We are currently seeking a Residential Service Delivery Manager to join our team. The...


  • Brentford, Greater London, United Kingdom theo Full time

    Workshop Controller Position OverviewWe are seeking an experienced Workshop Controller to join our successful motor trade team in West London. This is a fantastic opportunity for a true service professional who is an excellent communicator and leader.As a Workshop Controller, you will be responsible for the efficiency and utilization of technicians, ensuring...