Service Delivery Manager
4 weeks ago
About the Role
We are seeking a highly skilled Service Delivery Manager to join our team at Otis. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients across the London area.
Key Responsibilities
- Work closely with clients to understand their needs and provide tailored solutions to meet their requirements.
- Manage a team of field-based engineers, providing coaching, mentoring, and guidance to ensure they have the skills and knowledge needed to deliver high-quality service.
- Partner with clients to resolve technical issues and minimize downtime, ensuring that our lifts and escalators are running smoothly and efficiently.
- Develop and implement solutions to address breakdowns and other issues, working closely with engineers to find creative solutions that meet customer needs.
- Attend client meetings to discuss service level agreements and ensure that we are delivering exceptional customer service.
What We Offer
As a Service Delivery Manager at Otis, you will have the opportunity to work in a dynamic and innovative environment, where you will be challenged to think creatively and develop solutions to complex problems. You will be part of a diverse and caring community, where your contributions and skills will be valued and recognized.
Requirements
- Experience in the lift industry or a related sector, such as construction or facilities management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Management experience, with the ability to delegate tasks and provide coaching and mentoring to team members.
- Good IT knowledge, with the ability to work with a range of Microsoft-based systems.
About Otis
At Otis, we are proud to be a global industry leader, with a resilient business model and a commitment to innovation and excellence. We are a diverse and caring community, where your contributions and skills will be valued and recognized. We offer opportunities for personal and professional development, and a range of benefits and rewards to support your career and well-being.
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