Service Delivery Specialist

4 weeks ago


Brentford, Greater London, United Kingdom Stericycle Full time

Title: Service Delivery Specialist - Shred-it

Requisition ID: 35395

Job Function: Field Services Operations

Career Area: Drivers

Posting Location: London West

About Us:

Stericycle, a U.S. based business-to-business services company, is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment.

As a trusted partner, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Position Purpose:

The Service Delivery Specialist will be responsible for the collection, destruction, movement, and unloading of confidential wastepaper and electronic storage devices on behalf of various customers within the professional, financial, and retail industries.

The role requires the delivery of exceptional service, maintaining confidentiality, and adhering to strict security and safety protocols.

Key Job Activities:

  1. Working a 40-hour week over 4 days as a key point of customer contact.
  2. Arriving punctually and dressed in Shred-it uniform at the stated start time for your branch each day and clocking in.
  3. Completing a conscientious circle-check of assigned vehicle, using the circle checklist form.
  4. Correcting any minor items detected on the circle check and reporting more serious items to CSS.
  5. Obtaining all necessary documentation for the day's operations.
  6. Leaving the yard a maximum of 20 minutes from clock-in start time.
  7. Carefully parking the truck in the designated area.
  8. Recording the time of arrival on the handheld.
  9. Politely greeting the client contact and recording any changes.
  10. Quietly and conscientiously removing customer confidential material from premises while adhering to company security and safety policies.
  11. Providing and explaining a certificate of destruction to the client.
  12. Recording time shred was completed/material loaded on the truck.
  13. Unloading or parking the vehicle as per branch process.
  14. Attending a de-brief with CSS.
  15. If any changes to locations or time-of-service are indicated, these should be carefully notated on the Driver's Information Sheet.


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