Repairs Coordinator

**Job Title:** Repairs Administrator

**Salary Range:** £15.67 per hour (approximate annual salary: £32,300)

We are seeking a proactive and detail-oriented individual to join our team as a Repairs Administrator at Service Care Solutions Ltd.

The successful candidate will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.

This is an excellent opportunity for someone who thrives in a fast-paced environment and is motivated by delivering excellent customer service.

**Key Responsibilities:**

• Manage Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
• Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
• Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly.
• Documentation: Record all interactions and repair updates in Workwise, ensuring accuracy and consistency.
• Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction.
• Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR). Investigate repair issues as needed to prevent delays and recall unnecessary work.

**Required Skills and Qualifications:**

• Previous experience in a customer service or administrative role, ideally within repairs or property management.
• Excellent attention to detail and the ability to review and verify quotes and repair requests.
• Strong organisational and time-management skills to handle multiple repair requests.
• Confident communication skills, both written and verbal.
• Familiarity with repairs processes and systems (experience with Workwise is a plus).