Repairs Coordinator

1 month ago

Brentford, Greater London, United Kingdom Service Care Solutions Ltd Full time

**Job Title:** Repairs Administrator

**Salary Range:** £15.67 per hour (approximate annual salary: £32,300)

We are seeking a proactive and detail-oriented individual to join our team as a Repairs Administrator at Service Care Solutions Ltd.

The successful candidate will work on-site at our offices, ensuring a high standard of service delivery by coordinating repairs with efficiency and attention to detail.

This is an excellent opportunity for someone who thrives in a fast-paced environment and is motivated by delivering excellent customer service.

**Key Responsibilities:**

  • Manage Repairs Requests: Assist with initiating and progressing responsive repairs, ensuring they are completed efficiently and to a high standard.
  • Quote and Cost Verification: Carefully review and approve quotes, checking that contractor costs are fair, and ensure all completed work matches the initial request before processing payments.
  • Communication: Keep residents and internal teams informed of repair statuses, addressing questions and concerns promptly.
  • Documentation: Record all interactions and repair updates in Workwise, ensuring accuracy and consistency.
  • Triage and Prioritisation: Diagnose and prioritise repairs to allocate resources effectively, enhancing overall satisfaction.
  • Issue Resolution: Analyse quotes, invoices, and variation orders, ensuring accuracy and cost-effectiveness by referencing the Schedule of Rates (SOR). Investigate repair issues as needed to prevent delays and recall unnecessary work.

**Required Skills and Qualifications:**

  • Previous experience in a customer service or administrative role, ideally within repairs or property management.
  • Excellent attention to detail and the ability to review and verify quotes and repair requests.
  • Strong organisational and time-management skills to handle multiple repair requests.
  • Confident communication skills, both written and verbal.
  • Familiarity with repairs processes and systems (experience with Workwise is a plus).

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