Residential Service Operations Manager
3 weeks ago
Residential Service Manager Role
We are seeking a highly skilled Residential Service Manager to join our team at Otis. As a key member of our staff, you will be responsible for leading our residential service team and ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Lead and manage a team of field-based engineers to deliver exceptional service to our residential clients.
- Partner with clients to provide technical solutions to unit issues, minimizing downtime and ensuring customer satisfaction.
- Develop and implement strategies to improve service performance, including coaching and mentoring team members.
- Attend client meetings to discuss service level agreements and ensure we are delivering a top-notch customer experience.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and growth within our company.
- A supportive and collaborative team environment.
Requirements:
- Proven experience in a similar role, preferably in the lift industry or a related sector.
- Excellent communication and leadership skills, with the ability to coach and mentor team members.
- Strong technical knowledge, with proficiency in Microsoft-based systems.
About Otis
At Otis, we are committed to delivering exceptional service to our customers. We are a global company with a proven legacy of innovation and a diverse team of professionals dedicated to meeting the diverse needs of our customers and passengers worldwide.
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