Residential Service Operations Manager

3 weeks ago


Brentford, Greater London, United Kingdom Otis College of Art and Design Full time

Residential Service Manager Role

We are seeking a highly skilled Residential Service Manager to join our team at Otis. As a key member of our staff, you will be responsible for leading our residential service team and ensuring the highest level of customer satisfaction.

Key Responsibilities:

  • Lead and manage a team of field-based engineers to deliver exceptional service to our residential clients.
  • Partner with clients to provide technical solutions to unit issues, minimizing downtime and ensuring customer satisfaction.
  • Develop and implement strategies to improve service performance, including coaching and mentoring team members.
  • Attend client meetings to discuss service level agreements and ensure we are delivering a top-notch customer experience.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth within our company.
  • A supportive and collaborative team environment.

Requirements:

  • Proven experience in a similar role, preferably in the lift industry or a related sector.
  • Excellent communication and leadership skills, with the ability to coach and mentor team members.
  • Strong technical knowledge, with proficiency in Microsoft-based systems.

About Otis

At Otis, we are committed to delivering exceptional service to our customers. We are a global company with a proven legacy of innovation and a diverse team of professionals dedicated to meeting the diverse needs of our customers and passengers worldwide.



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