Customer Service Representative
4 weeks ago
A leading business services firm in West London is seeking an Inbound Customer Service Administrator to support a close-knit team in driving business growth.
This role offers a competitive salary of £24,000 plus an excellent commission structure, providing opportunities for up to £28,000 per year.
The office location offers easy access to shops, great pubs, and restaurants, with stunning riverside views.
As the successful Inbound Customer Service Administrator, you will:
- Answer client calls and arrange appointments with the company's field-based team to boost business growth.
- Adapt your approach to different clients and lead sources.
- Follow up calls within expected timeframes and organise call-backs.
- Organise leads and diary information efficiently and effectively while maintaining accurate records.
- Represent the company professionally and highlight their benefits, leading to an increase in appointments booked.
Key responsibilities include:
- Excellent telephone manners.
- Excellent interpersonal and communication skills.
- A passion for hitting and exceeding targets.
- Proven ability to meet sales targets.
- Relevant computer skills.
- A positive team player attitude.
Working hours and salary details are as follows:
- Monday to Friday - 8:45am to 5:00pm or 9:45am to 6:00pm.
- Alternate Saturdays - 9:00am - 1:15pm.
- Equivalent to 37.5 hours per week.
- Basic salary up to £24,000 depending on experience.
- Commission £3,000 to £7,000 depending on performance.
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