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Sales Consultant

4 weeks ago

Brentford, Greater London, United Kingdom Lampton Leisure Full time
About the Role

As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention and ensuring the customer is at the forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers while ensuring our retention team is always delivering excellent customer service.

Key Responsibilities
  • Make outbound telephone calls with the aim to retain customers.
  • Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat, and in person.
  • To achieve and exceed customer retention targets and KPIs.
  • Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
  • Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
  • Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
  • Respond to customer queries on all platforms including social media, website, and customer feedback.

About You

To be successful in this role, you will have excellent and proven sales experience, with experience achieving sales-based targets. You will have the ability to build strong relationships and influence and motivate other team members. Good computer skills with experience of using a CRM/Booking software would be ideal.

What We Offer

Lampton Leisure will offer you free parking at all Leisure Centre Sites, 22 days holiday allowance, plus bank holidays, free GOLD gym membership, Lampton Rewards - discounts and offers from top brands and services, EE rewards - 20% off phone, sim, and mobile broadband, enhanced maternity and paternity leave, pension scheme, refer a friend scheme offering up £250 for each new employee referred, staff wellbeing services, including access to online GP, occupational health, and EAP, flu jabs, eye care vouchers, and support towards glasses, cycle to work scheme, and electric car salary sacrifice scheme.

About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth, and Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor and outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre's facilities.

About Lampton Group

The Lampton Group of companies was established by the London Borough of Hounslow in 2012 to deliver social value services on a local level and to be commercial, fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow. We are made up of five distinct business areas: Services, Recycle, Greenspace, Leisure, and Homes. Our companies represent a bold, new, and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First, One Team, Respectful, and Energised. Diversity, equity, and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability, or any other status protected by law.