Customer Experience Strategist

3 days ago


City Of London, United Kingdom Walker & Sloan Ltd | Certified B Corp Full time
Job Overview

Walker & Sloan Ltd | Certified B Corp seeks a skilled CRM Strategist to drive impactful customer experiences and optimize journeys. As a key player in our customer experience team, you will develop and execute comprehensive CRM strategies that deliver business results.

You will work closely with our Head of Customer Experience to ensure all campaigns meet high standards, are delivered on time, and align with client objectives.

Key responsibilities include campaign management, data analysis, and process optimization using industry-leading tools like Mailchimp, HubSpot, Klaviyo, and Dotdigital. You will also collaborate with junior team members, mentoring them to improve their skills and knowledge.

This role offers a competitive salary package of up to £70,000, flexible working arrangements, and access to top-notch training and development opportunities.



  • London, Greater London, United Kingdom The Access Group Full time

    Job Description: Customer Experience StrategistWe are seeking an experienced Customer Experience Strategist to join our team. In this critical role, you will be responsible for developing and implementing strategic plans to drive customer satisfaction, retention, and growth.As a key member of our team, you will collaborate with stakeholders to identify...


  • London, Greater London, United Kingdom Amazon Full time

    Customer Experience StrategistWe are seeking a highly motivated and data-driven Customer Experience Strategist to join our team in London. As a key member of the Customer Experience & Business Trends organization, you will work closely with senior leaders globally to determine the future of customer experience at Amazon.The ideal candidate will have a strong...


  • London, Greater London, United Kingdom Wolters Kluwer Full time

    Job Title: Customer Experience StrategistThe ideal candidate will have a strong background in customer-facing roles, with a proven track record of delivering exceptional results. As a Customer Experience Strategist at Wolters Kluwer, you will play a key role in refining customer success processes and managing high-impact customer relationships.Key...


  • London, Greater London, United Kingdom Blue Pelican Full time

    Customer Experience Innovation StrategistWe are seeking an innovative and experienced Customer Experience Innovation Strategist to join our team at Blue Pelican. The ideal candidate will have a strong background in proposition development, customer journey mapping, and data-driven decision making.As a Customer Experience Innovation Strategist, you will be...


  • London, Greater London, United Kingdom First Rail Full time

    About the JobWe are looking for a highly motivated Customer Experience Strategist to join our team in The Point, London. As a key member of our customer experience department, you will be responsible for delivering top-tier products and services that upholds the GWR brand and enhances value for money.You will work closely with cross-functional teams to...


  • London, Greater London, United Kingdom Fella and Jones Full time

    Job Title: Customer Experience StrategistEstimated Salary: $80,000 - $100,000 per yearAbout Fella & JonesFella & Jones is partnered with a premium women's wear brand to provide top-notch services. The company is looking for a talented customer experience strategist to join their team.Key Responsibilities:Retention Strategy Design: Develop and implement...


  • London, Greater London, United Kingdom Natterbox Limited Full time

    As a Customer Experience Strategist at Natterbox Limited, you will play a pivotal role in driving customer satisfaction and retention. With 4+ years of experience in sales, account management, consulting, or customer success, you will develop and implement strategies to enhance customer adoption, growth, and retention.Job SummaryWe are seeking a highly...


  • London, Greater London, United Kingdom 3Search Full time

    Our client, a dynamic retail group specialising in Arts & Creativity, is seeking a skilled Customer Experience Strategist to shape and execute their CRM strategy.This role involves enhancing CRM capabilities, delivering impactful email campaigns, driving customer engagement, and supporting the development of loyalty programmes.The ideal candidate will have...


  • London, Greater London, United Kingdom The Barton Partnership Full time

    Job OverviewThe Barton Partnership is seeking a highly motivated and experienced CX Strategist to lead our customer experience team. As a key member of our organization, you will be responsible for establishing and optimizing the customer experience function, managing crises, developing KPIs, and ensuring continuous improvement.In this role, you will own and...


  • London, Greater London, United Kingdom Harnham Full time

    Harnham is seeking a Customer Experience Strategist to join a well-known financial services business in London. As a key member of the team, you will be responsible for developing and implementing strategies to improve customer experiences.The ideal candidate will have a proven track record of delivering CX improvement initiatives, with excellent experience...


  • London, Greater London, United Kingdom AccountsIQ Full time

    We have a strong focus on growth and expansion at AccountsIQ. We are looking for a passionate and talented Customer Experience Strategist to join our marketing team. The successful candidate will be responsible for developing the customer marketing strategy and customer engagement programmes to build exceptional and long-lasting customer relationships.The...


  • London, Greater London, United Kingdom CV-Library Full time

    Role Description:CV-Library is a luxury brand dedicated to delivering unparalleled customer experiences. As we continue to grow and strengthen our position in the market, we are seeking an accomplished Customer Experience Strategist to join our team. This key role will focus on developing and executing a world-class CRM strategy that drives customer loyalty,...


  • London, Greater London, United Kingdom Tesco Partners Full time

    OverviewTesco Partners is a leading retailer with a presence in Europe. We are seeking an experienced professional to join our team as a Customer Experience Strategist. In this role, you will be responsible for developing and implementing strategies that enhance customer experience across all our markets globally.About the RoleThe ideal candidate will have...


  • London, Greater London, United Kingdom Dept Full time

    Dept is seeking a Customer Experience Strategist to join our eBay Inhouse team. As an embedded member of eBay's global Lifecycle Marketing Team, you will create and execute customer-facing Lifecycle Marketing (CRM) campaigns to support eBay's strategic focus categories globally.This role requires a customer-centric approach, working cross-functionally to...


  • London, United Kingdom Omnicom Health Group Full time

    Overview: **Customer Experience Strategist - HCP & Patient** **Reports to** Customer Experience Director - HCP & Patient **Position summary** The Customer Experience Strategist - HCP & Patient, assists in the development and implementation of customer experience strategies across our work. The role involves collaboration with various departments to...


  • London, United Kingdom Omnicom Health Group Full time

    Overview: **Customer Experience Strategist** Reports to - Customer Experience Director - HCP & Patient **Position summary** The Customer Experience Strategist, assists in the development and implementation of customer experience strategies across our work. The role involves collaboration with various departments to enhance customer interaction across...

  • Experience Strategist

    2 weeks ago


    London, Greater London, United Kingdom Harnham Full time

    Job TitleExperience StrategistWe are seeking an experienced Experience Strategist to join Harnham. The successful candidate will be responsible for providing in-depth insights into the customer journey and translating survey and complaint data into actionable recommendations.Key Responsibilities:Lead research projects to identify trends and areas for...


  • London, Greater London, United Kingdom Healthera Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Experience Strategist to join our team at Healthera. As a key member of our customer experience leadership team, you will be responsible for developing and implementing strategies to enhance the overall customer experience.With a focus on delivering exceptional customer satisfaction, you...


  • London, United Kingdom MullenLowe Group UK Full time

    **HELLO**... We're looking for a **Customer Experience Strategist!** **Who are we?** MullenLowe Profero is a global customer experience agency building brands through digital experiences. Our purpose is to make every experience the best expression of the brand, through digital content, digital platforms and CRM. We've been responsible for transforming the...


  • London, Greater London, United Kingdom Direct Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Strategist to lead the development of innovative customer experiences and drive business growth through data-driven solutions.This role involves crafting thoughtful strategies for membership and loyalty programs that capture customer imagination and deliver results.Key...