Profero - Customer Experience Strategist

6 days ago

London, United Kingdom MullenLowe Group UK Full time

**HELLO**... We're looking for a **Customer Experience Strategist**

**Who are we?**

MullenLowe Profero is a global customer experience agency building brands through digital experiences. Our purpose is to make every experience the best expression of the brand, through digital content, digital platforms and CRM.

We've been responsible for transforming the customer experience for some of the best brands in the world including Bahlsen, Harley-Davidson, Diageo Etihad, NHS, Moleskine, Royal Mail and HSBC.

Recognised as one of the leading customer experience agencies by Forrester, we have won numerous awards including, Effie's, Cannes Lions, BIMA's, DMA's and Clios as well as MullenLowe Group UK being named IPA Effectiveness Network of the Year 2020.

We're an open and friendly bunch (well that's what people tell us) and we welcome others readily into the team whether you're with us for a short stint (freelance) or looking to go the distance and join us permanently.

**What will you do?**

We're looking for a Strategist with a passion for creating visionary digital experiences to join MullenLowe Profero - the digital customer experience arm of MullenLowe Group.

You'll be joining a dedicated team, working closely with other disciplines to transform brand experiences across content, customer engagement and digital platforms. You'll speak to real customers, digest data, and work out what all that really means to people in order to identify and humanise insight. Responsible for authoring content strategies, you'll also collaborate on data and contact strategies, working with diverse teams to then translate those strategies into concepts and experiences. You'll lead projects and client thinking, ensuring their content and customer journeys evolve.

**About you**

You'll be attracted to problems without obvious solutions, passionate about content and customer engagement, and committed to curiosity.

Previous experience as a strategist across customer engagement and content is a must for this one - you'll also have a compelling and provocative point of view on the future of content, social and digital experiences and customer engagement and you will bring this to your day to day work.

Naturally curious for what makes people tick, with a great instinct for storytelling, you'll have strong research experience and are happy generating and supporting insights that help to solve clients' problems.

Able to think in a transformative way, working with a team to make and justify creative and strategic leaps rather than just optimise what brands are doing today.

You'll have a good grasp of data and have used data insight tools for social listening, search trends, web and campaign analytics.

**Benefits**

Extra holiday days you can buy, your birthday off, gym discounts, a running club, healthcare, discounted massages and just about everything else you can think of Dedicated to our people, we provide extensive benefits to help with that work life balance. We focus on great people, great work, effectiveness, creativity and passion. If that sounds like the place for you then we want to meet you

**MullenLowe Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Profero - Social Strategist

    6 days ago

    London, United Kingdom MullenLowe Group UK Full time

    **HELLO**... We're looking for a **Social Strategist!** **Who are we?** MullenLowe Profero is a global customer experience agency building brands through digital experiences. Our purpose is to make every experience the best expression of the brand, through digital content, digital platforms and CRM. We've been responsible for transforming the customer...

  • Profero - Account Executive

    2 days ago

    London, United Kingdom MullenLowe Group UK Full time

    **HELLO** We're looking for an **Account Executive!** **Who are we?** MullenLowe Profero is a global customer experience agency building brands through digital experiences. Our purpose is to make every experience the best expression of the brand, through digital content, digital platforms and CRM. We've been responsible for transforming the customer...

  • Customer Experience Strategist

    5 days ago

    London, Greater London, United Kingdom The Access Group Full time

    Job Description: Customer Experience StrategistWe are seeking an experienced Customer Experience Strategist to join our team. In this critical role, you will be responsible for developing and implementing strategic plans to drive customer satisfaction, retention, and growth.As a key member of our team, you will collaborate with stakeholders to identify...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom Amazon Full time

    Customer Experience StrategistWe are seeking a highly motivated and data-driven Customer Experience Strategist to join our team in London. As a key member of the Customer Experience & Business Trends organization, you will work closely with senior leaders globally to determine the future of customer experience at Amazon.The ideal candidate will have a strong...

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom Wolters Kluwer Full time

    Job Title: Customer Experience StrategistThe ideal candidate will have a strong background in customer-facing roles, with a proven track record of delivering exceptional results. As a Customer Experience Strategist at Wolters Kluwer, you will play a key role in refining customer success processes and managing high-impact customer relationships.Key...

  • Customer Experience

    7 months ago

    London, United Kingdom Harnham Full time

    INFO - SALARY: - £50000 - £70000 LOCATION London - JOB TYPE - Permanent **CUSTOMER EXPERIENCE (CX) STRATEGIST** **UP TO £70,000, HYBRID WORKING, PENSION** **LONDON BASED** I'm working with one of the leading advertising agencies in the world on an exciting new role within their customer experience function. You will focus on a leading client in the...

  • Customer Experience Innovation Strategist

    5 days ago

    London, Greater London, United Kingdom Blue Pelican Full time

    Customer Experience Innovation StrategistWe are seeking an innovative and experienced Customer Experience Innovation Strategist to join our team at Blue Pelican. The ideal candidate will have a strong background in proposition development, customer journey mapping, and data-driven decision making.As a Customer Experience Innovation Strategist, you will be...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom First Rail Full time

    About the JobWe are looking for a highly motivated Customer Experience Strategist to join our team in The Point, London. As a key member of our customer experience department, you will be responsible for delivering top-tier products and services that upholds the GWR brand and enhances value for money.You will work closely with cross-functional teams to...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom Fella and Jones Full time

    Job Title: Customer Experience StrategistEstimated Salary: $80,000 - $100,000 per yearAbout Fella & JonesFella & Jones is partnered with a premium women's wear brand to provide top-notch services. The company is looking for a talented customer experience strategist to join their team.Key Responsibilities:Retention Strategy Design: Develop and implement...

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom Natterbox Limited Full time

    As a Customer Experience Strategist at Natterbox Limited, you will play a pivotal role in driving customer satisfaction and retention. With 4+ years of experience in sales, account management, consulting, or customer success, you will develop and implement strategies to enhance customer adoption, growth, and retention.Job SummaryWe are seeking a highly...

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom 3Search Full time

    Our client, a dynamic retail group specialising in Arts & Creativity, is seeking a skilled Customer Experience Strategist to shape and execute their CRM strategy.This role involves enhancing CRM capabilities, delivering impactful email campaigns, driving customer engagement, and supporting the development of loyalty programmes.The ideal candidate will have...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom The Barton Partnership Full time

    Job OverviewThe Barton Partnership is seeking a highly motivated and experienced CX Strategist to lead our customer experience team. As a key member of our organization, you will be responsible for establishing and optimizing the customer experience function, managing crises, developing KPIs, and ensuring continuous improvement.In this role, you will own and...

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom Harnham Full time

    Harnham is seeking a Customer Experience Strategist to join a well-known financial services business in London. As a key member of the team, you will be responsible for developing and implementing strategies to improve customer experiences.The ideal candidate will have a proven track record of delivering CX improvement initiatives, with excellent experience...

  • Customer Experience Strategist

    5 days ago

    London, Greater London, United Kingdom AccountsIQ Full time

    We have a strong focus on growth and expansion at AccountsIQ. We are looking for a passionate and talented Customer Experience Strategist to join our marketing team. The successful candidate will be responsible for developing the customer marketing strategy and customer engagement programmes to build exceptional and long-lasting customer relationships.The...

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom CV-Library Full time

    Role Description:CV-Library is a luxury brand dedicated to delivering unparalleled customer experiences. As we continue to grow and strengthen our position in the market, we are seeking an accomplished Customer Experience Strategist to join our team. This key role will focus on developing and executing a world-class CRM strategy that drives customer loyalty,...

  • Customer Experience Strategist

    3 weeks ago

    London, Greater London, United Kingdom Tesco Partners Full time

    OverviewTesco Partners is a leading retailer with a presence in Europe. We are seeking an experienced professional to join our team as a Customer Experience Strategist. In this role, you will be responsible for developing and implementing strategies that enhance customer experience across all our markets globally.About the RoleThe ideal candidate will have...

  • Customer Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom Dept Full time

    Dept is seeking a Customer Experience Strategist to join our eBay Inhouse team. As an embedded member of eBay's global Lifecycle Marketing Team, you will create and execute customer-facing Lifecycle Marketing (CRM) campaigns to support eBay's strategic focus categories globally.This role requires a customer-centric approach, working cross-functionally to...

  • Customer Experience Strategist

    8 months ago

    London, United Kingdom Omnicom Health Group Full time

    Overview: **Customer Experience Strategist - HCP & Patient** **Reports to** Customer Experience Director - HCP & Patient **Position summary** The Customer Experience Strategist - HCP & Patient, assists in the development and implementation of customer experience strategies across our work. The role involves collaboration with various departments to...

  • Customer Experience Strategist

    8 months ago

    London, United Kingdom Omnicom Health Group Full time

    Overview: **Customer Experience Strategist** Reports to - Customer Experience Director - HCP & Patient **Position summary** The Customer Experience Strategist, assists in the development and implementation of customer experience strategies across our work. The role involves collaboration with various departments to enhance customer interaction across...

  • Experience Strategist

    2 weeks ago

    London, Greater London, United Kingdom Harnham Full time

    Job TitleExperience StrategistWe are seeking an experienced Experience Strategist to join Harnham. The successful candidate will be responsible for providing in-depth insights into the customer journey and translating survey and complaint data into actionable recommendations.Key Responsibilities:Lead research projects to identify trends and areas for...