Client Success Manager
2 weeks ago
Job Title: Retention Business Lead
Location: Bournemouth
Job Type: Full-time
About Us
Vitality is a leading health insurance provider dedicated to helping people live healthier, happier lives. Our mission is to make a positive impact on the lives of our customers and employees alike.
The Role
We are seeking an experienced Retention Business Lead to join our team in Bournemouth. As a key member of our account management team, you will be responsible for overseeing and managing multiple frontline account management teams within the healthcare private medical sector.
Responsibilities
- Develop and implement retention strategies to maintain and increase client satisfaction and loyalty
- Lead by example with sensitivity always, maintaining a positive and proactive manner in carrying out all tasks
- Build and maintain strong relationships with Vitality key accounts and key clients, addressing their needs and ensuring exceptional service delivery
Requirements
- Proven leadership capability
- Proven ability to deliver against targets
- Detailed understanding of business process methodologies and the ability to apply them in practice
What's On Offer?
- Bonus schemes - A bonus that regularly rewards you for your performance
- A pension of up to 12% - We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance - With its own set of rewards and benefits
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