Station Gateline Customer Service Representative

7 days ago

Glasgow, Glasgow City, United Kingdom Blue Arroww Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service to passengers and ensuring the smooth operation of our station gates.

Key Responsibilities:

  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure the safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
  • Maintain a safe environment around the gateline, cording off hazards and cleaning up minor spills.
  • Operate the wide isle gate and adjust gate settings to optimize passenger flow.
  • Assist with customer direction and queue management to prevent congestion.
  • Perform queue busting duties as required.
  • Monitor queue lengths and determine when to open all gates to improve flow rates.
  • Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Requirements:

  • Excellent communication skills and ability to deal with conflict situations constructively.
  • Strong team player with individual initiative and proactive approach.
  • Ability to work alone when required and demonstrate initiative when necessary.

What We Offer:

  • Competitive benefits package, including contributory final salary pension scheme and free/reduced rate rail travel.
  • Generous holiday allowance and 3% commission on ticket sales.
  • Opportunity to develop skills and knowledge in customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management.

Selection Process:

  • Microsoft Teams interview and final interview with our organization.
  • Medical questionnaire for successful candidates.
  • Disclosure Scotland clearance and two satisfactory references required.

Medical Fitness:

  • Due to the nature of the post and rail industry safety requirements, certain medical and fitness standards must be met.

Blue Arrow is proud to be a Disability Confident Employer and committed to helping find great work opportunities for great people.

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