Station Gateline Customer Service Representative

2 weeks ago

Glasgow, Glasgow City, United Kingdom Blue Arroww Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.

Key Responsibilities:

  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure safe operation of the gateline, including identification of safety hazards and opening gates when required.
  • Ensure a safe environment around the gateline, including cordoning off hazards and cleaning up minor spills.
  • Operate the wide isle gate and ensure numbers of gates set for passenger flows in each direction are appropriate.
  • Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
  • Carry out queue busting duties as required.
  • Identify development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty the ticket hoppers, dispose of the tickets collected, and clean the gates and associated plant equipment.

Requirements:

  • Commitment to exceeding customer expectations.
  • Total confidence and ability to deal with conflict situations constructively.
  • Ability to work alone when required and demonstrate individual initiative.
  • Excellent communication skills.

What We Offer:

  • Competitive benefits package, including contributory final salary pension scheme, free and reduced rate rail travel, generous holiday allowance, and 3% commission on ticket sales.
  • Professional training and development opportunities.
  • A supportive and inclusive work environment.

Selection Process:

  • Microsoft Teams interview.
  • Final interview with the organisation.
  • Medical questionnaire.

Medical Fitness:

  • Due to the nature of the post and rail industry safety requirements, there are certain medical and fitness standards that you would require to meet.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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