Station Gateline Customer Service Assistant

3 weeks ago


Glasgow, Glasgow City, United Kingdom Blue Arroww Full time

We are seeking a Customer Service Assistant to join our team at a major railway station in the UK. The successful candidate will provide exceptional customer service to passengers, ensuring a smooth and safe journey.



Key Responsibilities:


  • Provide customer information and assistance, including wheelchair assists
  • Issue tickets to customers in line with excess fares procedures
  • Check tickets and supporting documents
  • Operate the automatic gateline, ensuring safe operation and identifying safety hazards
  • Ensure a safe environment around the gateline, including cordonning off hazards and cleaning up minor spills
  • Assist with customer direction and queue management to ensure control of customer build-up
  • Carry out queue busting duties as required
  • Identify queue lengths against pre-set limits and determine when to open all gates to improve flow rates
  • Empty ticket hoppers, dispose of collected tickets, and clean gates and associated plant equipment


Requirements:


  • Total confidence and ability to deal with conflict situations constructively
  • Excellent communication skills, ability to work alone, and demonstrate individual initiative when required
  • Commitment to exceeding customer expectations
  • Ability to work in a fast-paced environment with flexibility required for shift work and weekend working


The successful candidate will receive comprehensive training, including induction, customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management. A competitive benefits package, including a contributory final salary pension scheme, free and reduced-rate rail travel, and generous holiday allowance, is also on offer.



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