Station Gateline Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. As a key member of our team, you will play a vital role in ensuring the smooth operation of our station gates and providing exceptional customer service to our passengers.
Key Responsibilities:
- Provide customer information and assistance, including wheelchair assists.
- Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of automatic gatelines, including identifying safety hazards and opening gates when required.
- Ensure a safe environment around the gateline, including cording off hazards and cleaning up minor spills.
- Operate the wide isle gate and ensure the number of gates set for passenger flows in each direction are appropriate.
- Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.
Requirements:
- A commitment to exceeding customer expectations.
- Total confidence and ability to deal with conflict situations constructively.
- A real team player and highly proactive individual.
- Excellent communication skills.
- The ability to work alone when required and demonstrate individual initiative when needed.
We offer a competitive benefits package, including a contributory final salary pension scheme, free and reduced rate rail travel, generous holiday allowance, 3% commission on ticket sales, and a Hapi benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to passengers, ensuring a safe and efficient experience at our station gates.Key Responsibilities:Provide customer information and...
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