Station Gateline Customer Service Representative

1 week ago


Glasgow, Glasgow City, United Kingdom Blue Arroww Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. As a key member of our team, you will play a vital role in ensuring the smooth operation of our station gates and providing exceptional customer service to our passengers.

Key Responsibilities:

  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure the safe operation of automatic gatelines, including identifying safety hazards and opening gates when required.
  • Ensure a safe environment around the gateline, including cording off hazards and cleaning up minor spills.
  • Operate the wide isle gate and ensure the number of gates set for passenger flows in each direction are appropriate.
  • Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
  • Carry out queue busting duties as required.
  • Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty the ticket hoppers, dispose of the tickets collected and clean the gates and associated plant equipment.

Requirements:

  • A commitment to exceeding customer expectations.
  • Total confidence and ability to deal with conflict situations constructively.
  • A real team player and highly proactive individual.
  • Excellent communication skills.
  • The ability to work alone when required and demonstrate individual initiative when needed.

We offer a competitive benefits package, including a contributory final salary pension scheme, free and reduced rate rail travel, generous holiday allowance, 3% commission on ticket sales, and a Hapi benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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