Station Gateline Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.
Key Responsibilities:- Provide customer information and assistance, including wheelchair assists.
- Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure safe operation of the gateline, including identification of safety hazards and opening gates when required.
- Ensure a safe environment around the gateline, including cording off hazards and cleaning up minor spills.
- Operate the wide isle gate and ensure numbers of gates set for passenger flows in each direction are appropriate.
- Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty the ticket hoppers, dispose of the tickets collected, and clean the gates and associated plant equipment.
- Commitment to exceeding customer expectations.
- Total confidence and ability to deal with conflict situations constructively.
- Ability to work alone when required and demonstrate individual initiative.
- Excellent communication skills.
- Competitive benefits package, including contributory final salary pension scheme, free and reduced rate rail travel, generous holiday allowance, and 3% commission on ticket sales.
- Opportunity to work with a four times accredited Top Employer and a company that values its people and aims to inspire, attract, and keep the best talent.
Please note that this is a permanent position with full-time hours, including shift work and weekend working. If you are appointed to a relief post, you will have a contractual commitment to work up to a maximum of 13 Sunday turns per calendar year.
-
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to passengers, ensuring a safe and efficient experience at our station gates.Key Responsibilities:Provide customer information and...
-
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. As a key member of our team, you will play a vital role in ensuring the smooth operation of our station gates and providing exceptional customer service to our passengers.Key Responsibilities:Provide customer information...
-
Station Gateline Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeJob Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key...
-
Station Gateline Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeJob Title: Station Gateline Customer Service AssistantWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key...
-
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service to passengers and ensuring the smooth operation of our station gates.Key Responsibilities:Provide customer...
-
Station Gateline Customer Service Representative
2 weeks ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key Responsibilities:Provide customer information and...
-
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This exciting opportunity will see you working with a leading organisation in the rail industry, providing exceptional customer service and ensuring the smooth operation of our gatelines.Key Responsibilities:Provide customer...
-
Station Gateline Customer Service Assistant
2 weeks ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeJob Title: Station Gateline Customer Service AssistantLocation: Partick PTSalary: £24,961 per annum on completion of training, £21,193 per annum as a traineeContract: PermanentHours: Part-time, 23 hours per weekJob Summary: We are seeking a Station Gateline Customer Service Assistant to provide excellent customer service and support to our customers in a...
-
Station Gateline Customer Service Assistant
11 hours ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a Customer Service Assistant to join our team at a major railway station in the UK. The successful candidate will provide exceptional customer service to passengers, ensuring a smooth and safe journey.Key Responsibilities:Provide customer information and assistance, including wheelchair assistsIssue tickets to customers in line with excess...
-
Station Line Customer Service Representative
1 week ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Line Customer Service Representative. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and support to passengers at Glasgow Central station.Key Responsibilities:Provide customer information and...
-
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gate Line Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key Responsibilities:Provide customer information and...
-
Customer Service Representative
2 days ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This is an exciting opportunity to work in the rail industry and make a real difference to our customers.As a Station Gateline Customer Service Assistant, you will be responsible for providing excellent customer service,...
-
Station Line Customer Service Representative
7 days ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Line Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to passengers, ensuring a safe and efficient travel experience.Key Responsibilities:Provide customer information and assistance, including...
-
Customer Service Representative
2 weeks ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeJob Title: Station Gateline Customer Service AssistantsLocation: Glasgow Queen StreetSalary: £24,961 per annum on completion of trainingTraining: 5 days training and a 2-day Induction programmeContract: PermanentHours: FULL TIME 35 HOURSJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline...
-
Customer Service Representative
1 week ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and support to passengers at our railway stations.Key Responsibilities:Provide customer information and assistance, including wheelchair...
-
Customer Service Representative
1 week ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Station Assistant. As a key member of our team, you will play a vital role in ensuring the smooth operation of our railway services.Key Responsibilities:Provide exceptional customer service to passengers, including wheelchair assistance and resolving any issues that may...
-
Customer Service Representative
2 weeks ago
Glasgow, Glasgow City, United Kingdom Blue Arroww Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers, ensuring a safe and efficient travel experience.Key Responsibilities:Provide customer information and assistance, including...
-
Filling Station Team Member
5 days ago
Glasgow, Glasgow City, United Kingdom Filling Station Full timeAre you a people person with a passion for delivering exceptional customer experiences? We're looking for a talented individual to join our team as a Runner at Filling Station, where we're serving up delicious food and drinks in a vibrant and welcoming atmosphere.As a Runner, you'll be the face of our restaurant, providing warm welcomes, making drink...
-
Customer Service Representative
2 weeks ago
Glasgow, Glasgow City, United Kingdom Select Service Partner UK Ltd Full time £12Job Summary:We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Millies Cookies - Buchanan Galleries, Glasgow. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide excellent customer service...
-
Station Customer Service Representative
3 weeks ago
Glasgow, Glasgow City, United Kingdom Virtual Hub Full timeWe are seeking a talented individual to join our team at Virtual Hub, a four times accredited Top Employer in the rail industry. Our organisation played a critical role in keeping people moving during the pandemic, providing essential services to key workers and others.Key Responsibilities:Providing exceptional customer service to passengers and...
