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Station Gateline Customer Service Representative

1 month ago

Glasgow, Glasgow City, United Kingdom Blue Arroww Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to passengers, ensuring a safe and efficient experience at our station gates.

Key Responsibilities:

  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
  • Maintain a safe environment around gatelines, cording off hazards and cleaning up minor spills.
  • Operate wide isle gates and adjust gate settings to optimize passenger flow.
  • Assist with customer direction and queue management to prevent congestion.
  • Perform queue busting duties as needed.
  • Monitor queue lengths and determine when to open all gates to improve flow rates.
  • Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.

Requirements:

  • Commitment to exceeding customer expectations.
  • Ability to handle conflict situations constructively.
  • Excellent communication skills.
  • Ability to work independently and demonstrate individual initiative.

We offer a competitive benefits package, including a contributory final salary pension scheme, free and reduced-rate rail travel, generous holiday allowance, and commission on ticket sales. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.