Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Station Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and support to passengers at our railway stations.
Key Responsibilities:
- Provide customer information and assistance, including wheelchair assists.
- Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
- Ensure a safe environment around gatelines, cording off hazards and cleaning up minor spills.
- Operate wide isle gates and adjust numbers of gates to suit passenger flows.
- Assist with customer direction and queue management to control build-ups of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
- Empty ticket hoppers, dispose of collected tickets and clean gates and associated plant equipment.
Requirements:
- Commitment to exceeding customer expectations.
- Ability to deal with conflict situations constructively.
- Team player with high levels of proactivity.
- Excellent communication skills.
- Ability to work alone and demonstrate individual initiative.
What We Offer:
- Competitive benefits package.
- Contributory final salary pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- 3% commission on ticket sales.
Selection Process:
- Microsoft Teams interview.
- Final interview with our organisation.
- Medical questionnaire for successful candidates.
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