Customer Service Representative

4 weeks ago


Glasgow, Glasgow City, United Kingdom Blue Arroww Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Station Assistant. This exciting opportunity will see you working in a fast-paced environment, providing exceptional customer service and support to passengers at our railway stations.

Key Responsibilities:

  • Provide customer information and assistance, including wheelchair assists.
  • Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
  • Check tickets and supporting documents.
  • Ensure safe operation of automatic gatelines, identifying safety hazards and opening gates when required.
  • Ensure a safe environment around gatelines, cording off hazards and cleaning up minor spills.
  • Operate wide isle gates and adjust numbers of gates to suit passenger flows.
  • Assist with customer direction and queue management to control build-ups of customers in the gateline vicinity.
  • Carry out queue busting duties as required.
  • Identify queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
  • Empty ticket hoppers, dispose of collected tickets and clean gates and associated plant equipment.

Requirements:

  • Commitment to exceeding customer expectations.
  • Ability to deal with conflict situations constructively.
  • Team player with high levels of proactivity.
  • Excellent communication skills.
  • Ability to work alone and demonstrate individual initiative.

What We Offer:

  • Competitive benefits package.
  • Contributory final salary pension scheme.
  • Free and reduced rate rail travel for you and your family.
  • Generous holiday allowance.
  • 3% commission on ticket sales.

Selection Process:

  • Microsoft Teams interview.
  • Final interview with our organisation.
  • Medical questionnaire for successful candidates.


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