Station Gateline Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Station Gateline Customer Service Assistant. This exciting opportunity will see you working with a leading organisation in the rail industry, providing exceptional customer service and ensuring the smooth operation of our gatelines.
Key Responsibilities:
- Provide customer information and assistance, including wheelchair assists.
- Issue tickets to customers in line with excess fares procedures using relevant ticket issuing equipment.
- Check tickets and supporting documents.
- Ensure the safe operation of the gateline, including identifying safety hazards and opening gates when required.
- Operate the wide isle gate and ensure the numbers of gates set for passenger flows are appropriate.
- Assist with customer direction and queue management to ensure control of any build-up of customers in the gateline vicinity.
- Carry out queue busting duties as required.
- Identify the development of queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
Requirements:
- A commitment to exceeding customer expectations.
- Total confidence and ability to deal with conflict situations constructively.
- A real team player with high proactivity.
- Excellent communication skills.
- Ability to work alone when required and demonstrate individual initiative.
What We Offer:
- A competitive benefits package, including a contributory final salary pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- 3% commission on ticket sales.
- Hapi benefits package.
Selection Process:
- Microsoft Teams Interview.
- Final Interview with the organisation.
- Medical questionnaire for successful candidates.
Medical Fitness:
- Due to the nature of the post and rail industry safety requirements, certain medical and fitness standards must be met.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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