Station Customer Service Team Member

6 days ago


Glasgow, Glasgow City, United Kingdom Blue Arroww Full time
Job Overview

We are looking for a skilled Station Customer Service Team Member to join our team at Blue Arrow. This is an exciting opportunity to work with a Top Employer in the rail industry, providing exceptional customer service and ensuring a safe and inclusive environment for all passengers.

Salary and Benefits

The successful candidate will be offered a competitive salary of £24,961 per annum on completion of training, with the trainee salary being £21,193 per annum. In addition to a generous salary, you will also receive a range of benefits including contributory Final Salary Pension scheme, free and reduced rate rail travel for you and your family, generous holiday allowance, 3% commission on ticket sales, and Hapi benefits package.

Key Responsibilities

As a Station Customer Service Team Member, your key responsibilities will include:

  • Providing customer information and assistance, including wheelchair assists
  • Issuing tickets to customers in line with excess fares procedures using relevant ticket issuing equipment
  • Checking tickets and supporting documents
  • Ensuring the safe operation of automatic gatelines, identifying safety hazards, and opening gates when required
  • Creating a safe environment around the gateline, cording off hazards, and cleaning up minor spills
  • Operating wide isle gates and setting numbers of gates for passenger flows
  • Assisting with customer direction and queue management to control build-ups of customers in the gateline vicinity
  • Carrying out queue busting duties as required
Requirements and Qualifications

To be successful in this role, you will need to demonstrate a commitment to exceeding customer expectations, have total confidence and ability to deal with conflict situations constructively, be a real team player, and highly proactive. Your excellent communication skills will be evident, as will the ability to work alone when required and demonstrate individual initiative when required.

About Us

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. We value diversity and inclusion and welcome applications from candidates with a range of backgrounds and experiences.



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