Customer Service Team Member

3 days ago


Glasgow, Glasgow City, United Kingdom Glasgow Full time

Job Overview

Glasgow City Council's Customer Contact Centre (CCC) handles incoming telephone enquiries for the city and its community.

We invite applications for an exciting role as a full-time Customer Service Advisor working within our busy team.

The successful candidate will have excellent communication skills, be able to multitask, and be flexible with a positive attitude under pressure. Your day will be varied, supporting various council services such as cleansing, public health, education grants, and more.

We offer comprehensive training and continuous supervisory support to help you succeed in your role.

Key Responsibilities

  • To handle customer calls and provide high-quality service
  • To work collaboratively with colleagues to achieve team goals
  • To maintain accurate records and update systems as required

Requirements

We are looking for candidates with excellent communication skills, who are able to work under pressure and multitask. You should be flexible and able to adapt to changing circumstances.

Salary Information

The estimated salary range for this role is £18,000 - £22,000 per annum, dependent on experience. This includes a base salary of £19,500 plus additional pay for overtime worked.

Benefits

This role offers a range of benefits, including:

  • A competitive salary and bonus structure
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment

About Glasgow City Council

Glasgow City Council is committed to providing high-quality services to the people of Glasgow. We strive to make a positive difference in the lives of our citizens and promote a culture of excellence and innovation throughout our organisation.



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