Customer Success Platform Lead
6 days ago
About Us
Cloudsmith Ltd is the industry leader in artifact management platforms. Our platform provides a secure and scalable solution for software organizations to protect and manage their software supply chain. With over 30 formats supported, we cater to a wide range of languages, containers, and operating system libraries.
About the Job
We are seeking an experienced Customer Success Platform Lead to join our team. As a key member of our customer success team, you will be responsible for leading the technical onboarding and rollout of our platform for enterprise customers.
Your primary focus will be on facilitating the end-to-end implementation process, coordinating between multiple internal teams and client teams to deliver results on time and in scope. You will also be responsible for defining and documenting technical architecture tailored to customer requirements, addressing their software supply chain needs and security goals.
Key Responsibilities
- Own the onboarding and rollout process for new enterprise customers, ensuring timely delivery and successful implementation of our platform across their organisations.
- Define and document technical architecture tailored to customer requirements, addressing their software supply chain needs and security goals.
- Coordinate project management activities, aligning customer and internal teams, setting expectations, and ensuring deliverables meet business objectives.
- Lead stakeholder communication across enterprise customer teams, including platform engineers, DevOps, and security professionals, ensuring all are aligned with the deployment roadmap.
- Monitor and manage project timelines and deliverables, providing status reports and proactively addressing risks to ensure smooth rollout.
Salary and Benefits
The estimated annual salary for this role is $130,000 - $160,000, depending on experience. Additionally, we offer a comprehensive benefits package, including competitive health insurance, generous annual leave, and professional development budget.
Requirements
To succeed in this role, you will need:
- Proven experience in a Customer Success, Solutions Architecture, or Technical Account Management role, with a focus on onboarding and managing enterprise customers.
- Strong project management skills, with experience managing deliverables across large-scale deployments in a complex enterprise environment.
- Extensive experience with cloud-based platforms, DevOps tools, and enterprise-scale software rollouts.
- Deep technical understanding of software products, including experience defining system architectures and guiding technical discussions.
- Proactive problem solver, with the ability to anticipate issues and address them before they impact project success.
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