Service Excellence Coordinator

2 weeks ago


Macclesfield, Cheshire East, United Kingdom Sodexo Full time

Job Title

Assistant Customer Service Manager - Macclesfield

Job Summary

We are seeking an experienced Assistant Customer Service Manager to join our team in Macclesfield. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to work effectively in a fast-paced environment.

About the Role

In this role, you will assist in driving operational excellence and support the customer experience at our global pharma client site in Macclesfield. You will also aid in implementing process improvements and service innovations, and respond to emergency calls as per protocols and escalate issues when necessary.

Key Skills

  • Strong customer focus with the ability to motivate teams to achieve high service standards.
  • An eagerness to learn about Facilities Management at a large GMP manufacturing site.

Benefits

  • A flexible and dynamic work environment
  • Competitive compensation (£28,392)
  • Access to ongoing training and development
  • Opportunities for career growth within a global leader
  • Full training and protective equipment

Salary: £28,392



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