Guest Service Associate

3 weeks ago


Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full time

Job Summary:

The Guest Service Assistant plays a vital role in ensuring every guest receives a safe and outstanding experience at Holiday Inn Norwich North.

Responsibilities:

This position is responsible for supporting the hotel in achieving all brand and company metrics and objectives, building and developing relationships with guests, and ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.

Duties and Responsibilities:

  • Support the hotel in achieving all brand and company metrics and objectives.
  • Build and develop relationships with guests, assessing their needs and flexing style and approach appropriately.
  • Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation.
  • Follow SOPs to ensure consistent hospitality for all guests.
  • Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests.

Requirements:

This role requires a fast-paced, customer-facing environment and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable, and the candidate should be comfortable using a range of technology, including MS Office.

What We Offer:

Holiday Inn Norwich North offers a range of benefits, including annual conference events and awards, apprenticeships, robust career development opportunities, and attractive discounts across major retailers, restaurants, and events.



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