Hotel Front Desk Associate

3 days ago


Norwich, Norfolk, United Kingdom Britannia Hotels Full time
Job Title: Hotel Front Desk Associate

We are seeking a highly organized and detail-oriented Hotel Front Desk Associate to join our team at The Sprowston Manor Hotel. Located in a picturesque countryside setting, our hotel offers luxurious accommodations with a golf course, fitness center, swimming pool, and conference and events facilities.

Estimated Salary: £22,000 - £25,000 per annum, depending on experience.

Job Description:
  • Monitoring the reception desk and handling Front Office duties, including running night audit reports, checking guests in and out, and balancing cash, credit cards, and direct bill accounts.
  • Ensuring guest safety and well-being at night, maintaining the highest levels of courtesy and politeness.
  • Assisting with event setup and service.
  • Familiarizing yourself with all hotel systems and procedures and providing support as needed.
  • Awareness of weekly hotel business and identifying opportunities for food, beverage, and room sales.

The ideal candidate will be punctual, efficient, and possess excellent communication skills to interact with colleagues and customers alike.



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