Customer Service Associate Role

20 hours ago


Norwich, Norfolk, United Kingdom Frasers Group Full time

About the Job

Frasers Group is seeking an enthusiastic and customer-centric individual to join our retail sales team as a Customer Service Associate. In this role, you will play a critical part in enhancing the customer experience, fostering loyalty, and driving sales growth.

Responsibilities

  • To create a welcoming and inclusive atmosphere for customers, demonstrating a genuine interest in their needs and preferences.
  • To engage with customers through open-ended conversations, identifying opportunities to offer personalized recommendations and solutions.
  • To stay up-to-date with product knowledge, using this expertise to inform customers about new arrivals, promotions, and relevant products.
  • To handle cash and card transactions accurately and efficiently, ensuring seamless customer interactions.
  • To contribute to a positive and dynamic team environment, supporting colleagues to achieve sales targets and deliver exceptional customer service.

Requirements and Skills

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Able to work collaboratively within a team environment, supporting colleagues to achieve sales objectives and provide outstanding customer service.
  • Strong customer focus, with a passion for delivering exceptional customer experiences.

Compensation and Benefits

Frasers Group offers a competitive salary range of £19,000 - £22,000 per annum, based on experience. As a Customer Service Associate, you will have opportunities to develop your skills and knowledge, working with a dedicated team of professionals who share your commitment to delivering exceptional customer service.

Work Schedule

We are seeking flexible and adaptable individuals who can work various shifts, including weekdays and weekends, covering both summer and peak periods. This role has no guaranteed hours of work, and hours may vary from week to week.



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