Hospitality Guest Service Representative

3 days ago


Norwich, Norfolk, United Kingdom Aimbridge Full time

Aimbridge Hospitality EMEA seeks a skilled Guest Service Assistant to join its team at Mercure Norwich Hotel. As a front desk representative, you will be the primary point of contact for most guests, requiring strong communication and interpersonal skills. Your role will involve working closely with colleagues to deliver seamless shifts and provide exceptional guest experiences.

What We Offer

We offer a range of benefits, including hotel discounts, access to Wagestream, and 24/7 employee assistance. Volunteer days are also available, allowing you to support a charity of your choice. In addition, we offer a competitive salary, estimated to be around £18,000 - £22,000 per annum, depending on location and experience.

The ideal candidate will be passionate about delivering exceptional guest experiences and living through Aimbridge's brand standards. They will be based in the Mercure Norwich Hotel, working closely with a team of passionate individuals who strive for excellence without sacrificing work-life balance.



  • Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full time

    Job Summary:The Guest Service Assistant plays a vital role in ensuring every guest receives a safe and outstanding experience at Holiday Inn Norwich North.Responsibilities:This position is responsible for supporting the hotel in achieving all brand and company metrics and objectives, building and developing relationships with guests, and ensuring all repeat...


  • Norwich, Norfolk, United Kingdom Britannia Hotels Full time

    Customer Service RepresentativeThe Sprowston Manor Hotel seeks a Customer Service Representative to join our Front Office team. Our hotel, situated in a peaceful countryside location, offers luxurious accommodations with various amenities, including a golf course, fitness center, and conference facilities.Estimated Salary: £23,000 - £27,000 per annum,...

  • Night Receptionist

    4 weeks ago


    Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

    Delivering Exceptional Guest ServiceAs a Night Receptionist at Dunston Hall Hotel, Spa & Golf Resort, you will be responsible for managing the reception during the night, ensuring all guest enquires/complaints are dealt with in a friendly and professional manner. Your passion for delivering exceptional guest service will be the key to providing a memorable...


  • Norwich, Norfolk, United Kingdom Aimbridge Hospitality Full time

    About Aimbridge HospitalityAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We collaborate with renowned brands such as Hilton, Accor, Marriott, and IHG, as well as smaller independent hotels.What's in it for You?As an Aimbridge team member, you'll have access to an array...


  • Norwich, Norfolk, United Kingdom whitbread Full time

    We're currently recruiting for an exceptional Hospitality Excellence Associate to join our team at The Nelson Table Table in Norwich.Company OverviewWhitbread, the UK's leading hospitality business, is committed to delivering outstanding customer experiences. As a member of our Front of House team, you'll be part of this mission, working closely with...


  • Norwich, Norfolk, United Kingdom Aimbridge Hospitality Full time

    About UsAimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts worldwide. We partner with prominent brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.What We OfferAs part of our team, you'll enjoy a range of benefits, including:Hotel discounts across our...


  • Norwich, Norfolk, United Kingdom E. Boffa Tanti Ltd Full time

    E. Boffa Tanti Ltd is seeking an experienced Hospitality Ambassador to provide exceptional customer service and create a welcoming atmosphere in our bar.Job DescriptionThe Customer Experience Specialist will be responsible for responding to guest inquiries, handling complaints, preparing drinks, maintaining inventory, operating the POS system, and cleaning...

  • Hospitality Team Lead

    4 weeks ago


    Norwich, Norfolk, United Kingdom Surya Hotels Full time

    This is a fantastic opportunity to take on a leadership role in the hospitality sector, working at The Duke's Head Hotel, part of Surya Hotels. As a Reception Service Manager, you will be working closely with the hotel's management team to provide exceptional guest experiences.The hotel's striking powder-blue façade, a study in Georgian elegance, is an...


  • Norwich, Norfolk, United Kingdom Britannia Hotels Full time

    We're looking for an enthusiastic and motivated individual to join our team as a Hospitality Support Team Member.As a key member of our hospitality team, you'll be responsible for preparing bar and restaurant areas for service, serving food and drinks, and maintaining a clean and welcoming environment for our guests.In return for your hard work, we offer a...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    We're seeking a highly motivated and personable IT-literate customer service professional to join our professional services organisation.The customer service team provides support to multiple e-commerce web shops daily, through telephone, email, and online chat support.As a customer-focused individual with a proactive approach, you'll thrive in a fast-paced...


  • Norwich, Norfolk, United Kingdom Holiday Inn Leeds Garforth Full time

    Hiring Company: Holiday Inn Leeds GarforthJob Title: Culinary Service LeaderJob Type: Full-timeAbout Us:We are a leading hospitality company with a commitment to delivering exceptional service and experiences to our guests.Key Performance Indicators (KPIs):Delivering high-quality food and beverage services.Meeting or exceeding financial targets.Maintaining...

  • Restaurant Manager

    1 month ago


    Norwich, Norfolk, United Kingdom Norwich City Football Club Full time

    Norwich City Football Club is seeking a skilled Restaurant Manager to lead our hospitality team on matchdays. As a key member of our corporate restaurants and bars, you will be responsible for delivering exceptional customer service and ensuring a seamless dining experience for our guests.Key Responsibilities:Welcoming and serving customers in a formal...


  • Norwich, Norfolk, United Kingdom Aimbridge Full time

    Aimbridge Hospitality EMEA is a leading provider of hospitality services, overseeing a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands such as Hilton, Accor, Marriott, and IHG, as well as independent hotels.As a Guest Service Assistant, you will be the first point of contact for our guests, providing a warm welcome and...

  • Night Manager

    4 weeks ago


    Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

    Role OverviewWe are seeking a skilled Night Manager to join our team at Dunston Hall Hotel, Spa & Golf Resort. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and ensuring the smooth operation of our hotel overnight.Key ResponsibilitiesCarry out night audits and duty management duties to...

  • Hospitality Leader

    4 weeks ago


    Norwich, Norfolk, United Kingdom Cosy Club Full time

    Assistant General Manager - Cosy ClubAt Cosy Club, we're passionate about delivering exceptional experiences for our guests. As an Assistant General Manager, you'll play a key role in ensuring our high standards are met, working closely with the General Manager to drive service excellence and lead a talented team.Our Assistant General Managers are natural...


  • Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full time

    About the RoleThe role of Guest Service Manager is pivotal in creating unforgettable stays for our guests at Holiday Inn Norwich North. As a key member of our team, you will be responsible for ensuring seamless guest services and collaborating with various departments to elevate our service levels.Key ResponsibilitiesOrchestrating the smooth operation of our...


  • Norwich, Norfolk, United Kingdom COSMO Restaurant Group Full time

    COSMO Restaurant Group Overview We are an innovative and dynamic company with a passion for delivering exceptional dining experiences to our customers. Our commitment to quality, service, and teamwork has earned us a reputation as one of the UK's leading restaurant groups. About the Role As a Restaurant Assistant, you will play a vital role in ensuring...


  • Norwich, Norfolk, United Kingdom whitbread Full time

    We're currently recruiting at our Oaks Brewers Fayre restaurant in Norwich.As a Customer Service Ambassador, you'll work 20-30 hours per week, with shift timings varying from 06:30am to 23:00pm.With guaranteed hours, you can plan your week around this role and enjoy a mix of midweek and weekend shifts.This position involves working across five days, with...


  • Norwich, Norfolk, United Kingdom Table Table Full time

    Hospitality Kitchen StaffNorwich's The Nelson Table Table invites applications for Hospitality Kitchen Staff to join their dedicated team. In this role, you'll be responsible for helping to prepare and serve delicious meals to our discerning guests.Enjoy a competitive hourly rate of £79, along with guaranteed hours of 15 per week. We believe in investing in...


  • Norwich, Norfolk, United Kingdom whitbread Full time

    We are currently recruiting in our The Nelson Table Table restaurant in Norwich, offering an exciting opportunity to work as a Customer Service Ambassador. This role involves providing outstanding customer service and ensuring that every guest has an exceptional dining experience.Company OverviewThe Nelson Table Table is part of the UK's leading hospitality...