Customer Service Representative

2 days ago


Norwich, Norfolk, United Kingdom CV-Library Full time

Are you a people person with a passion for delivering exceptional customer service in the hospitality industry?

About the Role:

We are seeking enthusiastic and customer-oriented individuals to join our Waiting & Bar Staff team at White Horse Bar & Restaurant, where they will have the opportunity to gain valuable experience in the fast-paced environment of a popular restaurant and bar.

Key Responsibilities:
  • Present menus and provide detailed information about dishes, specials, and beverages to customers.
  • Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
  • Serve food and drinks in a timely manner, ensuring accuracy and presentation.
  • Adhere to all food safety and hygiene standards.
  • Strong attention to detail and a proactive approach to guest service is essential.
  • Flexibility to work evenings, weekends, and holidays as needed is required.
What We Offer:
  • A competitive hourly wage plus tips, estimated to be around £10-12 per hour.
  • Gain valuable experience in the hospitality industry and develop your skills in a supportive team environment.
Working Arrangements:

This is a temp-to-perm position, and you will transition to a permanent contract following a successful probation period.

We require 2 weeks of your annual holiday entitlement to be taken between January and February each year due to business needs.

About You:

To be successful in this role, you will have:

  • Excellent communication and interpersonal skills.
  • A strong ability to multitask and work under pressure.
  • Previous experience in a similar role or within the hospitality industry would be advantageous but not essential.
How to Apply:

If you are interested in this role, please submit your CV and a brief cover letter outlining your relevant experience and availability.



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