Night Receptionist
5 days ago
Delivering Exceptional Guest Service
As a Night Receptionist at Dunston Hall Hotel, Spa & Golf Resort, you will be responsible for managing the reception during the night, ensuring all guest enquires/complaints are dealt with in a friendly and professional manner. Your passion for delivering exceptional guest service will be the key to providing a memorable experience for our guests.
Key Responsibilities:
- Manage the reception during the night, greeting guests upon arrival and administering check ins and check outs.
- Ensure all guest enquires/complaints are dealt with in a friendly and professional manner.
- Work with minimum supervision and have a courteous and pleasant attitude.
- Resolve conflicts in a professional manner.
What We Offer:
- Free health club membership (T&Cs apply)
- Discounts across golf including membership, guest rates, green fees, buggies and clothing
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
About Us:
Dunston Hall Hotel, Spa & Golf Resort is a 4*, 166-bedroom property located in Norwich. Our hotel has beautiful garden views with an 18-hole golf course and offers a range of dining options, including the Brasserie restaurant, Bunkers bar and a terrace bar. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.
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