Night Receptionist

4 weeks ago


Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

Delivering Exceptional Guest Service

As a Night Receptionist at Dunston Hall Hotel, Spa & Golf Resort, you will be responsible for managing the reception during the night, ensuring all guest enquires/complaints are dealt with in a friendly and professional manner. Your passion for delivering exceptional guest service will be the key to providing a memorable experience for our guests.

Key Responsibilities:

  • Manage the reception during the night, greeting guests upon arrival and administering check ins and check outs.
  • Ensure all guest enquires/complaints are dealt with in a friendly and professional manner.
  • Work with minimum supervision and have a courteous and pleasant attitude.
  • Resolve conflicts in a professional manner.

What We Offer:

  • Free health club membership (T&Cs apply)
  • Discounts across golf including membership, guest rates, green fees, buggies and clothing
  • Discounts across The QHotels Collection
  • Family & Friends discounts in hotels across The QHotels Collection
  • Support with training & professional qualifications, including course fees
  • Various learning & development available
  • Access to an Employee Assistance Program – Hospitality Action
  • Refer a friend scheme
  • FREE parking

About Us:

Dunston Hall Hotel, Spa & Golf Resort is a 4*, 166-bedroom property located in Norwich. Our hotel has beautiful garden views with an 18-hole golf course and offers a range of dining options, including the Brasserie restaurant, Bunkers bar and a terrace bar. We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all.


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