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Night Receptionist

1 month ago

Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full time

Guest Services Expertise

As a Night Receptionist at Dunston Hall Hotel, Spa & Golf Resort, you will be responsible for managing the reception during the night, ensuring a warm and welcoming experience for our guests. Your primary focus will be on delivering exceptional guest service, administering check-ins and check-outs, and addressing any guest inquiries or complaints in a friendly and professional manner.

Key Responsibilities:

  • Manage the reception during the night, greeting guests and ensuring a smooth check-in and check-out process
  • Provide exceptional guest service, addressing any inquiries or complaints in a friendly and professional manner
  • Work closely with the hotel team to ensure seamless communication and service delivery

Requirements:

  • Ability to work with minimum supervision
  • Passion for delivering exceptional guest service
  • Courteous and pleasant attitude
  • Conflict resolution experience

About Us:

Dunston Hall Hotel, Spa & Golf Resort is a 4-star, 166-bedroom property located in Norwich. Our hotel features beautiful garden views, an 18-hole golf course, and a range of dining options, including the Brasserie restaurant, Bunkers bar, and a terrace bar. We offer afternoon tea, private dining, and meetings and event spaces, as well as a gym, pool, sauna, steam room, and a relaxing Elemis spa.

Our Commitment:

The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we encourage applicants to let us know if they require any reasonable adjustments to the recruitment process.