Customer Service Representative
2 months ago
About the Role:
We are seeking a skilled and customer-focused individual to join our team as a Helpline Advisor. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients via telephone.
Key Responsibilities:
- Provide prompt and accurate advice on various legal enquiries over the telephone
- Effectively handle inbound customer enquiries quickly identifying customer legal requirements
- Provide a high level of quality customer service
- Proactively promote the Stephensons brand to prospective clients to maximise all sales and cross selling opportunities
- Prioritise and manage own workload effectively
- Maintain internal records on case management in relation to all enquiries handled
- Compliance with Client Care and Complaints Procedures in order to minimise the risk of negligence and comply with Law Society Rules
Requirements:
- 5 GCSE's grade C or above
- Customer Service Experience
- Experience of working within a similar role/environment
About Us:
Stephensons is an award-winning, top 150 law firm with a strong commitment to the future growth and development of the business. We offer a dynamic and supportive work environment, with opportunities for career development and progression.
What We Offer:
- Retail voucher/cashback schemes for a broad range of high street retailers
- Holiday sale and purchase schemes
- Online wellbeing services (financial, physical, mental and dietary health)
- Early monthly pay scheme
- Death in Service benefit
- Voucher schemes for internal referrals of work and recruitment
- Free eye tests
- Travel season ticket and parking permit loans
- Childcare vouchers
- Cycle to work scheme
- Employee Savings Schemes
- Attractive remuneration for attending courts and police stations outside normal business hours
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