Train Operations Manager

4 weeks ago


London, Greater London, United Kingdom FirstGroup Full time

About the Role

As a Train Manager at Great Western Railway, you will be responsible for ensuring the safe and efficient operation of our trains. This includes managing the safety and operational activities of the train, providing excellent customer service, and working closely with our revenue protection team.

Main Responsibilities

  • Deliver a world-class customer experience throughout the journey
  • Manage the safety and operational activities of the train
  • Check and sell tickets, providing information and assistance as required
  • Ensure a safe, clean, and pleasant environment is maintained

Requirements

  • Excellent communication skills
  • Ability to build relationships and work as part of a team
  • Experience of front-line customer service
  • Supervisory experience
  • Confidence to manage challenging situations

What We Offer

As a Train Manager at Great Western Railway, you will enjoy a range of benefits including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping, and an employee assistance programme.

The basic rate of pay during training is £30,580 and this rises to a basic rate of £44,342 once you are productive.

About Us

Great Western Railway is the proud custodian of Brunel's railway - one of the most prestigious in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 280 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.



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