Train Operations Manager

4 weeks ago


London, Greater London, United Kingdom Great Western Railway (GWR) Full time

About the Role

We are seeking a highly skilled and experienced Train Manager to join our team at Great Western Railway (GWR). As a Train Manager, you will be responsible for ensuring the safe and efficient operation of our trains, providing excellent customer service, and maintaining a clean and pleasant environment for our passengers.

Main Responsibilities

  • Deliver a world-class customer experience and ensure the safety of everyone on board.
  • Manage the safety and operational activities of the train, including checking and selling tickets.
  • Be visible to customers, providing information and assistance as required.
  • Maintain a safe, clean, and pleasant environment on the train.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Experience of front-line customer service and supervisory experience.
  • Ability to adapt to new situations and environments.

What We Offer

As a Train Manager at GWR, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and a competitive salary of £44,342 after training.

About Us

GWR is a leading railway company that values diversity and inclusion. We are committed to providing an inclusive environment for all our colleagues and customers, and we welcome applications from candidates from diverse backgrounds.



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