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Train Operations Manager

1 month ago

London, Greater London, United Kingdom FirstGroup Full time

About the Role

As a Train Manager at Great Western Railway, you will be responsible for ensuring the safe and efficient operation of our trains. This includes managing the safety and operational activities of the train, checking and selling tickets, and providing information and assistance to customers.

Main Responsibilities

  • Deliver a world-class customer experience throughout the journey
  • Manage the safety and operational activities of the train
  • Check and sell tickets, providing information and assistance as required
  • Ensure a safe, clean, and pleasant environment is maintained

Requirements

  • Excellent communication skills
  • Ability to build relationships and work as part of a team
  • Experience of front-line customer service
  • Supervisory experience
  • Confidence to manage challenging situations

Working Environment

The position is based in our depot at Paddington station. Shifts include early starts and late finishes, as well as weekends and bank holidays. You will be working an average of 35 hours a week.

Benefits

As a Train Manager at Great Western Railway, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network for you and your family, and a company-sponsored health care plan.

About Us

At Great Western Railway, we value our differences and strive to create an inclusive environment for all our colleagues. We celebrate and encourage diversity of thought, progressive ways of working, and seeing all our colleagues grow and thrive.