Client Success Manager

7 days ago


London, Greater London, United Kingdom relaytech Full time
About the Role
We are seeking a dynamic and results-driven Senior Manager - Client Operations Strategy, to act as a critical link between Operations and Customer Success. This role will ensure seamless communication internally of all network initiatives while driving alignment between internal stakeholders and client-facing teams. As a key point of contact, you will consolidate inputs from various streams, and help communicate these efforts in a way that supports client satisfaction and business growth.

This role requires a combination of operational understanding and commercial expertise, stakeholder management skills, and strategic oversight. You will serve as a bridge, ensuring that the operational and technical improvements are communicated to the Customer Success and new business teams in a clear, cohesive narrative to present to clients to push growth. This role is ideal for someone who has operated at the intersection of operations, technology, and client-facing teams. You are comfortable understanding complex, cross-functional projects, and thrive in a fast-paced, high-stakes environment.

Responsibilities
  • Liaison Between Ops and Customer Success: Serve as the primary point of contact between Operations, Technology, and Customer Success to ensure alignment and reporting on network performance and client expectations. Facilitate regular feedback and communication between Operations and Customer Success to ensure ongoing alignment on priorities and metrics.
  • Understanding Network Performance through Clear Reports & Analyses: Deeply understand the multiple workstreams related to network performance, providing an end-to-end view of progress to commercial.
  • Streamline Communication: Consolidate inputs from cross-functional teams, reducing silos and presenting a cohesive narrative to the customer success team to enable growth.


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