Helpdesk Specialist
4 days ago
Join our Helpdesk Specialist team in the dynamic digital healthcare sector As a Helpdesk Specialist, you will be responsible for delivering exceptional technical support to our employees, driving innovation, and collaboration within our IT Operations team.
Your primary duties will involve:
- Providing top-notch technical assistance to employees through our helpdesk ticketing system.
- Participating in the onboarding process for new colleagues, ensuring a seamless transition and optimizing their experience.
- Safeguarding and supporting IT equipment and infrastructure at our offices, encompassing meeting room technology, printers/scanners, and network systems.
- Efficiently escalating complex issues to IT Operations Engineers when necessary.
This pivotal role also encompasses:
- Coordinating the implementation and management of JAMF, MDM platform to ensure optimal system security, performance, and functionality.
- Addressing hardware and software issues, proposing creative solutions, and escalating when necessary.
- Conducting proactive system monitoring for availability, capacity, and performance, identifying opportunities for enhancement.
- Sharing technical knowledge with colleagues to foster a culture of IT excellence and troubleshooting best practices.
We offer an attractive compensation package, including a salary of £35,000 per annum, flexible working arrangements, and numerous benefits like 25 days' holiday + bank holidays, Healthcare cash back plan, and remote/hybrid work options.
ZAVA seeks individuals who share our passion for delivering exceptional care and welcome applications from diverse candidates who embody our values and recognize the importance of inclusivity.
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Helpdesk Specialist
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IT Support Specialist
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IT Support Specialist
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Technical IT Support Specialist
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IT Support Specialist
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Help Desk Specialist
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IT Support Specialist
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IT Support Specialist
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Technical IT Support Specialist
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